Family Foundations of Northeast Florida, Inc.

"I would like to share my experience we had at the location 40 East Adams street in Jacksonville. Me and my husband recieved couples counseling about 3 to 4 yrs ago with David Fortner. We did get some valuable and helpful advice for a couple months but felt as if his only solution was to separate so we discontinued counseling for a while. About 3 wks ago we decided to try again same location but different counselor. This time we got Robert Bengals. First and only session was even worse than the first time around, weve got 10years together and we are not looking to separate. I do not have anything bad to say about either one of these gentleman they just weren't for us. So we tried to see the only counselor left and that was Latricia Durham and boy were we in for a big surprise. But first I wanna say we were happy about haven a women this time around and really thought we would get some different results but we were so so wrong. First go into her office its not a warm welcoming at all. In fact shes filling out paperwork and I told her We were not new clients just changed counselors and I could give her a little run down on that and she immediately shut me down with, "not right now". She wanted us to fill out more paper work first. I was a little shocked but figured mabe this was just her way of doing things so my husband spoke up about our experience there so far and that we would like to get to know her or as he puts it, "interview" her so we dont pour out our issues to have to re start over again with a new counselor. Mrs. Durham rudely interrupted my husband stating thats not how this is going to work. She apparently did not like the fact we wanted to get to know her first before we proceed with our situation. She then stated that she does her sessions seperately and if she feels it necessary she will combine us together. I was tryen to elaborate on that issue but she kept interrupting me and my husband both everytime we tried to talk with her. As my husband is conversating with her she states it will be done her way, my husband was so upset he said we were leaving. I absolutely cannot believe this person is suppose to be a professional counselor and she taks to her clients that way. It took 3 weeks to get an appointment with her i do not see how in the world she can be of help to anyone with the type of attitude she has. It was the worse experience we have ever had. But then it gets worse, as we are leaving my husband is waiting for me in the lobby and Mrs. Durham goes up to Sherry the receptionist and begins to discuss our session. She proceeds to tell her we were not comming up in there telling her how things are going to go. And I was just lost for words. First of all, we never made any demands we simply was tryen to fill her in on our past experiences and what we could do to make this one a successful one. Which includes her feedback as well but we never got that opportunity as Mrs Durham was eager to prove she was the one in control and it was going to be done her way. Im absolutely appalled that this lady thats suppose to be a professional counselor violated our confindenality as well as our rights and proceeded to discuss our session openly in the lobby with Ms. Sherry. Even though we did get some valuable sessions from David and would like to possibly try him again we will NEVER step foot back in that office again and nor will any of our family members. I am putting our expierence out there because i would not want another couple seeking help to ever deal with what we delt with today. if i didnt have to select a star to post this review there wouldnt be a star"

"Hello, Everyone I would like to shine of this business which given my family a walk toward homeownership. One thing I had to realize is it takes time and effort to reach goals along with people who loves and wants to see others prosper that is Family Foundations. I walked into their office in 2005-2006 had my credit pulled and went to ever class that was offered to me by them. I truly thank God for guiding my foot steps while directing my mind to want more out of life. Once again I just can't express how important being apart of this business as opened my eyes to life it's self. Thank you all for open your doors as opportunity to grow and expand my life. Mrs. Barbara B. Fleming"