Dr. Alicia M. Ong, M.D. 1037 Professional Park Drive, Brandon, FL 33511

"My recent experience at this clinic left me thoroughly disappointed and frustrated. My nephew urgently needed medical attention for a fractured finger, but we encountered a complete lack of compassion and understanding from the staff. Despite the fact that my nephew had Medicaid coverage issues, it was shocking to see the clinic's staff unwilling to provide any immediate help or temporary solutions. It was clear that their priority was not the well-being of the child in pain, but rather bureaucratic procedures. Common sense would dictate that providing the necessary care should be the immediate concern, and sorting out insurance matters could follow. However, the clinic's rigid approach left us waiting while my nephew's condition deteriorated. I strongly urge this clinic to reevaluate its priorities and remember that they are in the business of healthcare, where compassion and patient care should always come first. Such a lack of empathy and flexibility should not be tolerated when it comes to the health of individuals, especially children."

"Dr. Alicia Ong is an excellent pediatrician. She takes her time with the patient and to explain everything. Everyone there is very nice. The place is also clean."

"I brought my almost 2 year old little girl into this office for a sick appointment today. Her appointment was scheduled at 4:00 and she wasn’t seen until 4:45 which was a weight check. At 5:15 Dr Ong arrived asked brief questions about her being sick and urged testing (RSV, Flu and Covid). All the tests came back negative. I did not receive any care instructions for my sick daughter with recommendations for what she might have. They never informed me of how to treat her symptoms. I was prescribed drops for her eyes. My daughter had a fever in the morning and didn’t in the office yet somehow they want to enforce that she “might” have Covid even thought he results came back negative. Thank goodness I used to go to a better pediatrician who cared for my daughter because this place frightens me. I felt like the two hours I was there for a sick visit was a waste of time because it made my daughter even more upset waiting in a room for no answers other than a bunch of negative test results. I received only a work related excuse and no paperwork on the possible pink eye since I received drops I am concerned why I never received any papers on her symptoms. I will be researching a more professional pediatrics office and not recommend this one to anyone. 2 hours for a sick appointment is really sad and made my daughter being sick even worse having to wait. I don’t want to traumatize my child in any further appointments by waiting hours to even have her weighed. I am looking into a more thorough professional pediatrician who I understand what they are saying and they properly examine my little girl not just jump to testing her with no input for how to make her comfortable now."

"we have been going to Dr Ong for about 3 years. He staff is fantastic and always have smiles on their faces. I have had several issues with insurance and they always jumped in to take care of it for me. Dr Ong is wonderful and truly cares about the kids well being. She does not over-prescribe meds and looks for other ways to resolve issues first. I love that about her. Office is always clean and there is usually some cute cartoon playing on the TV in the waiting room."

"Last week we had a middle of the day appointment. My daughter had been sick. They called us back on time, but kept us in the waiting room for over an hour with no explanation and no one popping in to say that they were running late. Today we had a well child for my son. They called me Friday to see if we could come in early. I said yes and still arrived fifteen minutes early. The time of the appointment came and went and I finally asked. There were FOUR people in the waiting room in front of us and THREE people in the back waiting to be seen. They told me that it would be OVER AN HOUR. We wouldn't see the doctor until after five. They informed me that everyone wanted an afternoon appointment (not my problem...I had an appointment and was early) and that I should be glad that I took the early appointment because if I had stuck with the original appointment time, I would be waiting even longer. They had even called me today to confirm that I was coming and made no mention of running over an hour behind. They could have told me that they were running late before I went to the appointment. My time is important too. I like Dr. Ong, but I'm finding a new pediatrician. I can understand waiting sometimes. I can even understand waiting regularly for thirty minutes. But waiting for twenty minutes to find out that we'd have to wait at least another hour?! There is also no separate room for sick kids. If you're taking your kid for a well-child, he/she will be at risk."