Access Center at Haines City 118 South 10th Street, Haines City, FL 33844

"They go above and beyond to work with you and to get you the help you need. I’ve been going here for years and am ALWAYS satisfied with the services they provide me."

"Thank You so much for taking the time to help me out with the paper work, it gets confusing when I tried to do it by myself."

"I made an appointment.....greeted sat for a minute .......asked by Irma to walk this way......I sit down and was blown away with how at ease she made me feel ! The medicare thing is kinda wierd when you don't know about it......she knows all about it.........very professional and helpful....she treated me with respect and dignity......ps I don't speak a word of Spanish......she has a good command of the English language....that is not an issue"

"My experience at Access Center at Haines City was very necessary as I received all the help I needed my first visit and referred by my DrS. Office. All questions were answered and I now begin my coverages today with Mrs. Irma Valentin assistance. Thanks you again and your great team."

"Mr. Edilberto Davila opened the door for me, since I was the first person there waiting outside. Without letting me in the office he said the mask was mandatory before entering and that is said it on the wall and the door, he ask me to explain to him what was the help I needed and after I did he said I cannot help you with that, I said but the access help center in Lake Wales help me last year with my application online….long story short this incompetent man brought me a mask and then sat and began asking me questions with such a nasty attitude, I said to Mr. Davila if I didn’t need help I would have not come here, all of the sudden this Lady walks in and says can I help…….Mr. Davila left and the lady name Irma took over and was more rude then Mr. Davila and she end up telling me you can’t fix your application online and we cannot help you…..you are in the wrong place….she got up from the desk and walked away. It’s so sad how from the beginning Mr. Davila was not willing to help and Mrs. Irma either, maybe they are used to select the people they feel like helping. I will take this further because I thought this agency in Haines City worked and helped people like the one in Lake Wales. Never I have had such an awful experience in my life. I know I will not be the first one to feel like this. It’s a shame. Where does it say I was obligated to have a mask? Look at the signs."