BayCare Medical Group Primary Care (New Tampa) 17512 Dona Michelle Drive, Tampa, FL 33647

"Office staff is incompetent and refuse to take accountability when they mess up. I scheduled an appointment when I got there they told me I needed a new patient appointment I asked why couldn't they see that when they scheduled the appointment, no answer. A new patient appointment was a couple months out so I left the office without making an appointment. Over 2 weeks later I get a call about appointments and the office personnel telling me I had trouble with my insurance and I was late to the appointment as the reasons, I explained to her neither reason was true. She then asked me about scheduling another appointment, again months away. At this point I don't trust them with my care if they can lie so easily."

"After 90 minutes waiting to be seen in the exam room I asked when is the doctor going to see me they said next, same answer they kept on giving me for one and a half hour. After that I saw the doctor in the hallway and I told her I have been sitting in the exam room for 90 minutes and why no one can tell me how long do I need to wait she threatened me that she will call the authorities and accused me of shouting at her. I then left and I am filling a complaint against them. If you really care about your health do NOT go to this location and now I know why this location has very bad ratings."

"Dr. Eugene-Pratt is incredible. She really took her time to get to know me and we set up a great game plan to keep my health on the right track. It’s hard to find a practitioner who seems to really value your time and your health these days. Cant say enough amazing things about her :)"

"The doctor was nice enough but was only interested in prescribing medication rather than pushing diet and exercise when my BP was elevated. I begin eating more veggies and fruit. I developed a consistent workout schedule and lost 12 pounds. My BP went back to normal. I now have a PCP who encourages healthy eating and doesn’t go immediately to prescribing a drug which has side effects."

"I consistently ran out of my medication due to this office not following through with messages, communications, phone calls, and portal messages. I would talk to multiple people all saying they would get my prescription filled but never did. Seemed all they ever wanted was for me to keep coming back to the office for more visits instead of just refilling the medication I needed to control my gout. Not a narcotic, no type of pain killer, just simple meds to keep me from having gout attacks. I will never use this office again. I am working 2 full time jobs to make ends meat and all they care about is setting up office visits."