HCA Florida Gainesville Primary Care - Gainesville

"I called for a sick appt and after waiting for over 15 minutes on hold was told 8 can't get an appointment until March. She told me to find an urgent care! This place has went downhill! Will be finding a new primary care doctor."

"My boyfriend has been trying to find a primary care doctor in Gainesville for over a year and this is not even the first time something like this has happened, but he made an appointment with Diane Day over 3 months ago. The appointment was supposed to be next week and only a few days ago he got a call that his appointment was cancelled because she is no longer accepting new patients. He is not a new patient if he already has an appointment! This is so insanely unprofessional and unacceptable. So now he has to find another doctor that is accepting new patients and wait likely another few months when he’s already been waiting months and months and his care has been delayed so long. Don’t go to this practice unless you want to wait months for an appointment only to have it cancelled at the last minute."

"The two women at the front desk at 3-3:30PM on Monday 11/6/23 are BOTH dealing with patients that are being less than reasonable, and they’re being so polite and so helpful. Their team members are also helping out, checking people in from the checkout area to avoid a line of patients trying to check in. Super efficient and super friendly despite the above challenges!"

"Very very very bad at communicating. You will call and be put straight to the holding. For over 30 min! Don't want to answer you for whatever reason. Longest wait time was 42 min. Think about it the office is open 8hrs and you answer the phone every 40 min that means your only speaking to 8 people per day! With three receptionists at the front desk. These are bad numbers..."

"This office is a nightmare. I got blood work done 3 weeks ago and have called 4 times to try and get the results. The office staff keeps telling me “I’ll put a note in and someone will call you” ….clearly they won’t. Once I realized I won’t be a receiving a call back, I asked for a copy of my results. I was then told “they can’t do that”… so blood from my body that I’m paying for and they CANT send me the results?? Much less call me back. Each time you call this office you will be on hold a MINIMUM of 30 minutes before speaking to someone, it is absolutely ridiculous. I should have known this was going to be an issue, as during the time I was waiting for my appointment 3 other people walked in demanding to speak to someone as they had also not received a call back in weeks. Steer clear of this office."