Mandarin Counseling & Wellness Center 12058 San Jose Boulevard, Jacksonville, FL 32223

"Good Luck going here. We got referred here in a crisis situation and they cancelled and re-scheduled our appointment 3 times, the last time they cancelled I didn’t even know and drove 45 minutes to go to the appointment and the provider was sick."

"i love connie, i’ve been seeing her since i was 6 or 7 now i am 14. she has been the best therapist ever. i remember the first time i went there she made me feel at home. everyone is nice there which i love because i’m very sensitive. connie is so sweet and actually cares. she has helped me through so much over the years. she deserves a raise!"

"Please NEVER see Nancy King for child therapy or Eileen Trunell for any kind of therapy. I did and this is my story I’m now brave enough to tell. Though I’m still recovering from the trauma that happened to me here, I don’t want anyone to experience what I did. When I was 13, Nancy King, a therapist here, made me angry on purpose as part of her therapeutic strategy? She said something my dad said to trigger me to see my reaction. I’m not sure why but I never went back to her, it was very unprofessional and very triggering. About four months ago I started my therapy journey with Eileen Trunell. (I’m starting to have an anxiety attack writing this, but this is crucial to share) I was not vaccinated at the time so I asked if she could wear one during our therapy sessions. She would agree eventually but would always laugh when she went to get it. I would ask her why she laughed and she denied it every time and say she didn’t laugh and didn’t know what I was talking about. This was gaslighting. She told me not to tell anyone or it could ruin her career but she had COVID and wasn’t vaccinated and never told anyone. This is risking the health and lives of her patients and is not okay. I should have left but I didn’t. She would also tell me my beliefs have been proven wrong and are very outlandish. I was fed up, next therapy visit I confronted her as soon as I sat down I expressed that she made me feel unheard and I thought what she was doing is very unprofessional. I told her I was starting to have an anxiety attack as it’s very hard for me to confront others. She told me to sit down and then said “you know, I think all your life you’ve nitpicked people” I didn’t want to hear anymore, I was not going to be gaslighted and manipulated by a therapist, my dad did that to me and I had a massive anxiety attack as I walked out the door and to my car. My heart rate was through the roof and I thought I was going to have to go to the hospital. I called my mom and she came and got me. But for a long time I was having anxiety attacks every day and I still to this day can’t drive or I’ll have one and it’s really hard for me to get outside. I lost my job because I couldn’t get through work without having one. Therapy is supposed to be a safe place and therapists are supposed to make you feel heard and respect your boundaries. I’ve talked to several therapists about this incident and they all agreed it was unprofessional and they were deeply upset this happened in their line of work. Thank you if you read all of this. I hope you find a therapist who values your time and listens to your needs. Just please don’t go to these therapists."

"When I originally called, the front office person was very helpful and went out of her way to make sure that my needs were met even when I wasn’t sure what exactly I needed at the time. I was looking for a DBT therapist. She helped us get an appointment with the right person in a timely manner. We have had a wonderful experience with Ms Connie as a therapist. She is knowledgeable, patient, and wonderful to work with. I would, and have, recommended this office to anyone in need of counseling and/or therapy."

"The Therapist at this location are great. Just the administrative side/ front desk is poor. They are unorganized, unprofessional and I always have a hard time with them when it comes to speaking to someone directly. They also gave me a hard time about a cancellation at one point. I always have to go through my therapist to make sure things get done when it comes to this area of things. I have been very disappointed when it comes the administrative side of things at this center. I truly hope they have improved and gotten better from the last time I was there. I have went here awhile back and definitely recommend Therapist Suzanne Sinnwell. I have been seen by her for 6 years now and she had help me so much! She truly has the patience, the tools, and resources to assist you. Even though she and I agreed that I no longer need therapy. I still stay connected with her and reach out to her if for whatever reason I need her even after all these years! that's the type of therapist she is. She is the best! I have healed and grown all because of her help and guidance. I give her 5 stars all the way! great experience with her and I do recommend seeing her!"