BayCare Medical Group Primary Care 400 Pinellas Street, Clearwater, FL 33756

"I find all my Baycare doctors to be top notch. Dr Svetlana Enman has been my PC for a number of years and hopefully for all my remaining years (I'm 82). All my medical information is available on screen to all my Baycare doctors - this gives me 100% confidence that Baycare doctors are aware of my total health conditions and can communicate easily between themselves, and make the best assessments regarding my health. I love Baycare doctors - all of them"

"Tried to book an appt after establishing with baycare primary inly to find out that not one provider at my office that I just established with performs well woman exams? This is a basic function of primary/internal medicine. I should not have to chase around to several different offices/providers/pay more to a specialist for a basic service. I'll stick with an internal med practice that isn't afraid of female anatomy, thank you."

"Don't assume that Baycare is the Morton Plant Hospital of 15 years or more ago. It's not. The primary xare doctors in this office are very good but as others have commented customer service is terrible. Plan to wait on hold for over 30 minutes to talk to a staff member if you're lucky otherwise hang up , call back and wait another 30 minutes. It is maddening for me to call and I'm only 67 yoa. I can't imagine what a person in their 80s must think. Horrible. Corporate greed and profits have starved the budget for staff in this office."

"I went to this place based on a family referral, but never again. I went for a follow-up visit for bronchitis that I was diagnosed 12 weeks prior when I went to urgent care and was still having symptoms. I ended up with a $350 lab bill because this office could not code properly and make the correlation between my visit and doctor ordered lab tests appropriately for the insurance company. I blame the billing staff and doctor for this error because they should be able to code properly so that the insurance company can see the lab tests are medically necessary based on the visit, and not "experimental." I sent this office 3 faxes with information that the billing manager (Lisa) indicated she never received (even though I had "sent/received" receipts), so I had to take time to physically bring in the paperwork just for her to tell me that they would resubmit it. The few times I did speak with her both on the phone and at the office, she was rude and condescending towards questions I asked and frequently interrupted me. I do have very good insurance that typically covers most of my costs when things are submitted properly. I shouldn't be going for a simple follow-up visit that was recommended by urgent care and leaving with a $350 bill."

"My husband and I have both been patients of Dr Whiting and Pinellas Street Primary Care ( Baycare) for years . This is a well run, professional office with a caring staff and great doctors. Because they reside in the large Baycare complex , if you need a scan or bloodwork done, you most likely can do it all in the same place- I recently had to do an ultrasound and bloodwork, I went right from my appointment with my PCP, downstairs for the ultrasound , and across the street for the bloodwork-- from the appointment to the finish I was done in around two hours for everything-important if you are still a working class dog like me. The reults were sent immediately back to the office and my doctor could coordinate care asap."