Domino's Pizza

"Problem with overseas call center placing my order incorrectly and when I called the local store, the manager refused to make correct pizza instructing me to order again (and pay for) the correct pizza. Manager refused ro review my order history of over 5 years to confirm the type of pizza I ALWAYS order. Before this call center ordering service was implemented, I had great service from this vendor. A complaint to the Dominoes customer service "bot" via text leaves me with fleeting hope they will resolve this issue to customer satisfaction."

"2 times previous to my experience tonight i ordered 2 pizzas and bread. Pizzas were good, peporoni bread has zero pepperoni, complete trash. I said nothing. Previous to my experience today, I order $100 worth of pizza from this location and every pizza was messed up. I said nothing. Tonight I ordered 2 pizza and pepperoni bread. My standard order. Pepperoni bread was good. Both pizzas, complete trash and not what I ordered. Manager couldn't identify if the pizza was a pan pizza or not. Employee 1(who was AWESOME) nodded and verbally said no this isn't a pan pizza, sorry. Employee 2, took control of conversation and told me the time Their website told me to pick up wad incorrect and not their fault. So pizza was waiting for me. Then said. She'd remake my wrongly made pizza, but charge me for another pizza. For someone who supports the community as much as we do, thanks dominoes. Zero out of 10 customer service."

"I placed an order through the app at 11:45. I get a call about 5 minutes later saying that they aren’t accepting orders anymore because he doesn’t have anymore drivers to deliver the food. I let him know that’s okay and that I can go and pick it up if that will help. He then raises his voice and in an aggressive tone he says again “I just said I’m not accepting anymore orders.” Without a sorry or anything. I get it’s late and I ordered right before you close, but don’t make it an option to order at 11:45 if you aren’t willing to make the food at that time. It is disrespectful to be talked to like that for just trying to order a pizza. Completely ruined my night."

"Gloria should be fired. I placed an online order for two pepperoni stuffed cheesy breads, a medium pizza, and wings. Upon delivery, the three marinara sauces and ranch dressing were not included. I called the store and explained the problem to the manager on duty, Gloria, who said that she refuses to send a driver to deliver just sauces to me and that all she can do is offer me a credit for the sauces. I tried to explain that the food is not enjoyable without the sauce, but she insisted I could come to the store to collect the sauces, but the credit was all she was willing to offer. After I continued to explain this was unacceptable, she hung up on me. I called back and Gloria answered. She then began stating in an answering service sarcastic voice that she has caller ID and that she has nothing else to offer me since I found her offer unsatisfactory. Before I could respond, Gloria again hung up on me. I called back at least 10 times. All but one of those times, someone immediately hung up on me. The one time I was not immediately disconnected, Chase answered, and I asked him to connect me to the other manager on duty, David. As I was waiting, I was hung up on again before ever having the opportunity to speak with him. I paid for the order, including the sauces, the delivery fee, and a tip, and in the end Gloria and her team team treated me deplorably. Dominoes has lost me as a customer today."

"Very unhappy with my delivery from Domino's today. I know it was lunch time but it took a very long time to get my order.. when I did finally get my order I was missing my pizza. It was the free emergency Pizza that they are now doing. I know it was on my order when I ordered. I told the driver I called the manager.. almost 2 hours later still no pizza still no call.. any other Domino's takes care of their problem immediately. I spent $21 + tip to receive some chicken and a bottle of diet Coke..Not happy.."