Subway 13032 Race Track Road, Tampa, FL 33626

"Coupon policy, I was there today I was helping out a friend who was home sick in bed she asked me a favor to run to subway to get 3 subs for her and her family so she did not have to run out of her house. So I also decided to get a sandwich for myself while I am there. (It’s been years I have been to a subway I always went to Publix) This was going to be 2 separate transactions with 2 separate payment methods the first transaction was for the family I was helping out and my friend gave me a coupon for 3 subs for 17.99. I made this clear it was going to be 2 separate transactions when I got to the counter and the lady said sorry one coupon per customer. I said it going to be 2 separate transactions with 2 separate forms of payment. She said no it’s per customer, I said what’s the difference. I also said, should I leave and come back in a few minutes and she said no. She would not budge on that stupid rule. (So the sick person should have gone with me in order to take the other coupon where is the compassion?). It was very obvious this order was for another group of people because I was reading what they wanted off my phone so I can get the order right. Bottom line I have no plans on returning to this store and since I couldn’t use my extra coupon for the 4th sandwich (one sandwich for 6.99 ) I did not get the 4th so I went to Publix instead. It’s the principle at this point you will turn down business over a couple of dollars instead of making a 2nd transaction and take my coupon for my own sandwich and if it was a good sandwich and have repeat business in the future. It’s really sad to see that. As a business owner myself I make every effort to make people happy and have a great experience so they can come back and mention to their friends to do business there. I was not expecting the store to give me a free sandwich, it was a coupon that subway corporate put together. On the flip side when she scanned the 17.99 coupon the P.O.S system said it didn’t qualify for the coupon but she did do something to push it through that was the positive on it but also charged me extra for cheese for 1.09 according to my receipt ~John"

"First time at this location lady that worked night shift HORRIBLE!! Did not great me had a very bad attitude for no reason. Told me if I wanted different toppings should have done it in the app. Customer service and cleanliness needs all new. Get a new staff before they run everyone away. I did not get her name due to no name tag I’m sure for a reason that she is rude to people. Also place closed at 9pm this person locked the door at 8:15pm mam whoever you are get a new job, this is not for you. -0 stars would not recommend to come here."

"I went today with my two kids. Not a good experience. Lot of problem here - 1. Not clean place 2. Coupon Issue = Kid gave coupon which they declined saying we do-not accept it. They could have said this properly. 3. Billing Issue = When i asked about details of receipt where tips was automatically added, some one popped up and very rudely said I am manager, ask me question. Manager was pretending like she is ready to argue 4. Sandwitch was not made properly. 5. My kids were asking how they can speak so rudely. Even kids were able to recognize their worst behaviour. Overall environment of this subway was very bad. First time i had such a bad experience at Subway. If they have to keep their good name, they should do something on these feedback"

"Ordered a sandwich while trying to put together a party order for the next day. (Caucasian) older lady was rude & not helpful at all. Acted like she's doing me a favor by being there. Didn't act interested in helping me with the party order. Another employee commented that there would only be one person working tomorrow/Saturday. Guess that meant they didn't want my party order. Walked out & took my business to Publix."

"Extremely Disappointed with Dirty and Unsanitary Conditions at Subway Restaurant I recently visited a Subway restaurant location at 13032 Racetrack Road Tampa Westchase and I am compelled to share my extremely disappointing experience. The cleanliness and sanitation standards at this particular establishment were shockingly subpar, leaving me with serious concerns about their commitment to hygiene and customer well-being. Upon entering the restaurant, I immediately noticed the uncleanliness of the dining area. Tables were not properly wiped down, and there were visible crumbs and spills scattered across the surfaces. It was evident that the cleaning staff had neglected their duties, resulting in an unkempt and unappealing environment. To make matters worse, the food preparation area was equally unsanitary. The countertop was visibly dirty, with stains and residue from previous orders. I observed employees handling food without wearing gloves or using utensils, which is a clear violation of basic food safety standards. This lack of hygiene is not only unprofessional but also poses serious health risks to customers. Furthermore, the restroom facilities were in a deplorable state. The floors were sticky, and the sink area was cluttered and unattended. The lack of cleanliness in such a vital area further raised concerns about the overall sanitation practices at this Subway branch. In addition to the unclean conditions, the staff seemed disinterested and apathetic towards maintaining cleanliness. There was a noticeable lack of urgency in addressing the issues at hand, and it appeared as though they were neglecting their responsibility to provide a safe and clean dining environment for their customers. As a customer, I believe it is imperative for restaurants to prioritize hygiene and cleanliness in order to ensure the well-being of their patrons. This particular Subway restaurant failed miserably in upholding these basic standards, and I urge the management to take immediate action to address these serious shortcomings. I sincerely hope that my review serves as a wake-up call for the management and prompts them to implement necessary changes at this location. Until significant improvements are made, I cannot in good conscience recommend this Subway restaurant to anyone seeking a clean and sanitary dining experience."