Quest Diagnostics 11701 San Jose Boulevard, Jacksonville, FL 32223

"Idiots is an understatement! They claim they didn’t have my lab work so I faxed it twice myself. I asked for an email to send it to no one had one. Told me everything they can’t do and never offered what they CAN DO. Told me I can come back tomorrow. That will never happen to allow you to waste my time AGAIN!"

"Checked in upon arrival 3 minutes prior to my appointment to simply drop off a specimen. Ended up waiting for almost 1 hour for a testing agent to come and get me for my appointment. 17+ people waiting in the room and only two agents doing the testing."

"One of the worse places to get your blood work done. Employees look like they don’t care to work there, people waiting hours just to find out they can’t be seen because no appointment, and their appointments are set back weeks. Do not go to Quest!!! Lab corp is wayyy better with everything. Terrible service would give zero stars if I could."

"I signed up online yesterday I came in 5 minutes ahead of time today. logged in to their computer and it said there was no appointment for me. I have been here for over an hour waiting on the stand-by list. No one to talk to, no assistance. Small waiting room, TV telling you to talk to a customer service rep but there is no one out here. They are all hiding behind the locked door. Now, my name is no longer on the standby list. NOW, I am told there is no record of me checking in. I left angrily for the wasted time."

"My rating is more for how easy it is to find! It was not! No signage at all! Not from the road and not once you enter this plaza!!! Poor signage period and that is just not acceptable considering the size of this company! Overgrown bushes, building sign for the plaza has many empty spaces for Quest to put their signage on!!! Here is a hunt for you if you are going to this location: it is across the street from Winn Dixie! The staff are nice and doing their best especially the gentleman at the reception desk, greeting everyone and making sure you are checked in as soon as you walk in. And he even takes the time to say good bye when you are leaving. I am current with my insurance and yet I was told that my insurance rejected me!! So knowing that I am current I still got the blood drawn and I will handle it with my insurance. Overall and all i would probably try a different location next time."