AdventHealth DeLand Victoria Medical Park

"I wish there was a way to give 0 stars. I came in for bloodwork with Blue Cross Blue Shield, No copay information was provided for me and no pricing was discussed after my insurance was updated. Waited for an hour to find out my number was skipped (after I walked up and asked). After that I was forgotten once more as the Lab Tech in the back was never notified I was there. 1 hour and 45 minutes later I get my blood drawn. A few days later I get an $1100.00 bill for bloodwork that my insurance only covered 500 of. $600 for bloodwork that should have been $60!!! This is supposed to be a Christian Company yet I was robbed $600 out of my wallet in an underhanded scheme. The right thing to do would have been to let me know my insurance wasn't going to cover that amount. Instead I was preyed upon as i'm sure others have as well. Shameful!"

"Ok so I was told I had a 7am appointment. I get there and after about half an hour I ask how much longer and receptionist says I had a 7:30 am they tell people 7am to do paper work. Hmmmm I did mine online. They call me back done with mammogram 7:45 am told to wait while Dr reads to see if I need sonogram however was told Dr doesn’t come in u til 8:00am so much for an early appointment. Recommend appointments after 8am when Dr here…..running behind for next appointment now…."

"These people lie. I made an appointment for a mammogram. They called me to verify my appointment clearly stated and called another representative in the office to verify that I did not need a doctors orders or a prescription to get a mammogram if I am over the age of 40, to which I am. I have insurance and money to pay if needed. The woman at the desk refused to see me even though I told her my maternal grandmother died of breast cancer a year after having her double masectomy. I WILL NEVER USE ADVENT HEALTH AGAIN. VERY HORRIBLE"

"No stars if I can help it. I am an expecting father and I came to attend my wife's ultrasound. I was halted at the door by Maria in registration/screener due to COVID restrictions because I was only the visitor.. No, no no...not having it. After she rolled her eyes at me and went to check with someone else about at least getting me in to the lobby I went in and there and I see a lobby of people not distanced (meaning they were together in support). Very inappropriate to how I was treated in presentation to this place and me and my my misses will be looking for an alternative next Rx. ultrasound. Why was I looked down on in the first place? My wife too? We are one. Shameful; people have to get some sort of grip on this dwindling pandemic-can't be rude in society."

"Typically, people are polite, professional and helpful. I have not had any issues with the imaging staff and everyone has been great. My problems are in scheduling and checking in. My doctor, who is in the Advent Health system, sends imaging requests and I add it to my calendar. Sometimes I get a call that they are unable to verify my insurance and could I reschedule, but not with the person calling, instead I'm to call the main number to reschedule. They then ask why I'm rescheduling. Turns out, the reason they can't verify my insurance is because they don't want to wait on hold. Really, they told me they tried several times but the wait time on hold was too long so they kept hanging up. Anyway, I reschedule for later in the week, don't get anymore calls, so assume everything is a go. I get to my appointment to check in and run into my biggest issue with the admins staff; "... please fill out this form." I mention nothing has changed and I'm told it is the rules, everyone has to complete the form every time. I'm sure all your patients with arthritis in their hands appreciate duplicating this information every time, I sure don't. So I once again complete the form, then ask if insurance has been verified. A short walk down the hall lets the receptionist confirm I'm good to go, so she asks for my credit card to bill co-pay. Right as she hands me the slip to sign, she gets a call that I'm not verified and the person doing the verification is once again on hold. So now I go sit in the waiting room while they are on hold, because they couldn't do that before I arrived, and this time they didn't even call me to reschedule. Nice people, but poor customer service. I get the impression their time is more valuable than mine."