Wesley St. James Apartments 7785 Roswell Road, Atlanta, GA 30350

"I've had nothing but great experiences with this apartment complex. Beginning with the professional service and friendliness that I received from the staff. Thankfully, I have absolutely NO complaints. If I can help it, I plan to keep it that way. Unlike previous apartment complexes that I've lived, Wesley's maintenance team typically fulfills my requests in less than a week (no later than two), pest control literally comes out weekly if needed, the email communications about upcoming free or convenient community activities/events between seasons and holidays are excellent opportunities that keep the tenants connected and engaged, the team is proactive in their efforts to keep the grounds clean and up-to-date (as long as tenants/guests actually follow the rules to help keep the property clean), the list goes on for me and NO, I'm not getting paid or getting any incentive to post my review. I'm genuinely satisfied with the staff, the property and all of the amenities. If it was up to me, they would definitely receive an award for being one of the best apartment complexes to live in."

"The manager doesn't have control over his emotions. He yells at his staff this is why the turnover is so high. The apartments have mold issues and if you complain the management team will put you through heck. The pipes are old and need to be replaced but to do so would be very expensive and Wesley does not want to spend the money. The maintenance people are instructed to put band-aids over the problems instead of fixing them. I would not drink the water because of the black stuff coming out of the faucets. I would give my pet the water and he would throw up constantly. In my new apartment I give my pet tap water and he no longer throws up."

"That’s a beautiful property but it’s not worth it please run. Please be sure to read the negative reviews they are honest. I’ve lived in two units the electric bills are astronomical. I’ve spoken with people from different complexes and same electric company and on average of the 5 I spoke with 75 a month. For a one bedroom here my highest has been 250.00. I stopped using my ac all togeather. MISERABLE. My bill is 88 dollars this month after not using it. I’m not comfortable speaking with staff Nina and Juan because they are always rude and condescending. The two bedroom was at 500 when I left. She is still having issues and can no longer use her ac. She also have mold. I called crying and begging for help but they took my pain as anger and treated me like I was nothing when I was begging for help because my baby was too hot. At this point I don’t ask them for anything. I want to warn anyone else who is applying here as soon as I am able I’m leaving."

"I give this place three stars because it’s a wonderful place to live, and the maintenance is great. However, Nina and Juan, in the front office are usually pretty rude and condescending whenever I try to ask questions about issues in our apartment . Today I called to ask about our extremely high electric bill and if this neighborhood averages our electric bills or if it’s individual (certain places operate that way). Nina was very rude and spoke to me as if I were less then . I wanted to ask about our bill and the fact that our AC doesn’t work but of course after her unfriendly and somewhat exhausted demeanor I decide to just go up there and talk to kinder person who had knowledge in customer service and hospitality . He was very helpful :) Having a toddler in the house, he’s usually waking up in the middle of the night sweating and getting heat rashes because it’s so hot in here. The thermostat could be as low as 50 (insane ! I know) but it’ll still be blowing 72 in here. My electric bill has risen $300 since I moved in… But when I called Nina to talk about it, she gave me attitude. This is a great place to live, but some of the staff in the front office… They have no empathy, they lack of knowledge of the situations, and if you read the other comments. … I see Nina’s name listed several times but she has never been kind to me. Condescendingly, calling me “hun” and “sweetie” several times in a phone call when I am a working adult spending 2k+ on a molding apartment . This place is great on paper and our apartment is amazing without the issues . I’m just tired of being disrespected by people who have a key to my apartment .. kinda scary . Kinda unsafe . Key takeaways : Super rude staff (Nina and manager Juan) Molded vents High electric bills . I went from 200 to $509.99 (I work 45 hours a week and it’s always hot inside.. make it make sense) Y’all becareful moving here. This place used to be so amazing… now it’s just ghetto"

"Living at this apartment complex has been extremely disappointing and frustrating. Several issues have persisted, and it's been challenging to get them addressed in a timely and satisfactory manner. The flooding in my bedroom was a significant concern, and it took an unreasonably long time (3 weeks) and persistent follow-ups to get any attention from the management. Additionally, there were difficulties in paying rent properly for two months after switching units due to the flooding, leading to unnecessary stress and inconvenience. Our air conditioning system proved to be highly inefficient, resulting in three exorbitant $300+ monthly power bills for a three-bedroom unit. Our latest power bill as of 8/5/2023 is $383 after keeping the thermostat on 74. Despite multiple maintenance visits, the team insisted that everything was normal. It wasn't until we sought an independent opinion from an A/C technician that the real issues were identified. The technician was appalled by the state of our unit and found it outdated and poorly maintained. Furthermore, a concerning incident occurred where I was confronted in our apartment by the property manager (Juan Delgado) when discussing the high power bill. Juan dishonestly told me our unit was brand new and tried to explain that everything was working as normal. It was an uncomfortable experience to say the least, and their attempt to convince me that such costs were typical for a top-floor apartment felt manipulative. The other recent reviews here are right in warning that Juan is manipulative and dishonest. After our A/C stopped working entirely for 24 hours, the only compensation after $1000+ in power bills offered was $120 (with the clause that we cannot hold them responsible for anything involving this issue in the future). Communication and responsiveness have been a constant struggle since signing the lease and it has often felt like pulling teeth to get assistance or even acknowledgement of our concerns. While I appreciate the recent help with website issues, it's disheartening that it took months and many, many follow up emails for any resolution. I also want to make it very clear that everyday maintenance requests are carried out promptly and professionally by the maintenance crew. It is when major issues arise that need to be escalated to upper management that responses slow to a crawl, issues are consistently overlooked, and management is quick to look out for their own self-interest at the direct expense of tenants. We just cannot wait to move out."