Staples

"Monday morning. Just wanted 4 sheets laminated. Evidently this was too much to ask of the thing behind the counter at the copy center. (took me awhile to figure out if it was a man or a woman) I think it was a guy all dolled up. If there is a place where a person should be proficient at multi tasking it's a copy center at retail. On to another Staples in South Georgia. It took them 2 days at Staples in Tifton to laminate 4 sheets for me which was too late for the presentation that I intended it for. Sad that a business that is supposed to provide these types of services can't even laminate 4 sheets while the customer waits."

"This location is absolutely the worse! They handle mail service through iPostal1 and have LOST very important pieces of mail! THEY TAKE THE LIBERTY TO OPEN YOUR MAIL WHEN YOU HAVEN'T REQUESTED IT!!! They are either too busy, not paying attention, don't care, or flat out taking people's mail!!!!"

"Shout out to Craig Pennington at the Staples @ 945 North Point Drive in Alpharetta!. Craig gets 5+ stars from me for his assistance with getting my business cards ordered. After experiencing some challenges with exporting my business card design, I visited the store in person and had the privilege of working with Craig. Craig made himself available to troubleshoot the issue and ensure I had a design of high quality and made sure I was happy with the final product. Craig even made recommendations of the grade of business card, along with ink options. Craig exuded patience, kindness, pride in his work and went above and beyond to ensure I was satisfied. Craig exemplifies what the true meaning of Customer Service is and he has won my business. Thank you Craig, I sincerely appreciated your help today!"

"This location is like walking into a nightmare… Ed was rude, passive aggressive, and condescending. Asked for basic assistance with business cards and he was unwilling to help. Why hire someone so clearly lazy who evidently doesn’t want to work? If you make the poor decision to go to this location, at least avoid the boy who looks like he’s trying to be a woman."

"1-star rating for my visit to the Alpharetta Staples on North Point Pkwy today. In the past, that has not been the case. I have actually bragged about one of the guys who works at the store and how awesome he is. Here is what happened today. Neither of the self service printers were working properly. The associate finally came over and reset both of them, after I asked about the printer not moving forward with my print job. She said it could take up to 15 minutes. When asked if we could have them just print our documents for us, they advised that they would not be ready until sometime tomorrow. In my opinion, the right answer is. There are jobs in front of you, but since you are here in person and neither or our printers are working, we can do that for each of you. No problem. Unfortunately, that did not happen and the store manager seemed to look away every time one of us made eye contact. I left after 25 minutes of waiting. The other people all left before me. (I really wanted to print my stuff.) I will go to Fedex Kinkos tomorrow. What has happened to customer service?"