GameStop 180 Woodstock Square Avenue, Woodstock, GA 30189

"Awful customer service experience. I bought a giftcard as a gift for a friend and the giftcard was defective. Upon returning to the store for a refund, I was told that they cannot refund the giftcard. Nothing on the giftcard says this, there is no signage on the display where i purchased the giftcard that says "No Returns". This is a textbook false advertising and deceptive business practice. I escalated the issue to their district manager Donald and was told that "It's not our problem". This is outright theft. If you are going to buy someone a giftcard, do not buy it from GameStop. If the giftcard doesn't work, they will not refund your money. Buy giftcards somewhere else, anywhere else."

"Store has gone downhill. It used to be stocked full of tons of stuff, especially Pokemon related items and/or little trinkets for gamers, as well as games. Every time I go in now it's basically empty, the Pokemon section has been reduced to a small tiny area to the left of the desk. Behind the desk looks like a gamers computer desk with no will to clean, it's just a disaster of items sprawled everywhere back there. There's also a teenager girl that works here that is quite rude if you're able to get in the store (see my statement below on that). I've been gaming since the 90s and she thinks she's just better than everyone and is extremely snarky. How she has a job dealing with customers is beyond me, and/or management is not taking steps to train/guide her on her job. Also, as others have said, they randomly put notes on the door. Went last night and it stated "Be back in 45 minutes, taking a break" with absolutely no time on when they left. Did they leave 2 hours ago to go on a 45 minute break? Has it been all day? 20 minutes? Only the ghost in the store know. Not sure what type of break you need working at GameStop at 5PM, but I assume it wasn't someone working hard to make the store better, that's guaranteed."

"They randomly put up signs that they're closing early, has happened a few times to me, not sure what's going on here"

"Waited an hour after they were open to get my game because the two late employees showed up 30mins after the store was already open"

"Mark was absolutely amazing. My son brought in a marvel legends figure that was not working properly. Mark exchanged it with no issues for him. Not only was he super kind and understanding, but he went above and beyond our expectations. Great customer service. Thank you!!!"