Macy's Furniture Gallery

"I recently ordered furniture from Macys and I have to give it 5 stars. The sales person was excellent. He even called after the delivery to ensure everything went well. Everything was smooth and perfect. I want to contrast my experience to other major "higher end" furniture retailers. I've had nothing but delays, damaged goods, and frustration from other retailers but my experience with Macy's was absolutely the best. I did have a couch from Macy's that lasted well over 10 years and I was very happy with it."

"I shop at Macys a lot. But I feel the service is getting worse. I ask a question and they are not very friendly and showing me how impatient they are. I rather shop at Nordstrom, Sephora or Dillards. The Lenox Macy people are very friendly, helpful and super nice. I guess this location is the only one make me feel bad."

"Good customer service. They have good collection of high quality Beds, Sofa, Dining and Computer table."

"I went to this location on 01/27/2021. I went upstairs to the rug department and I was just looking around and sales consultant Jackie Floyd came out of no where to greet me. She was so amazing. I had no idea I was going to buy anything but w/ her help I was able to buy all the rugs I needed for my house. She was awesome. I wish I had more time b/c I would’ve also told her manager the same thing in person. I had a great experience a few days ago. I’d definitely return there for my furniture needs. Jackie was also not on the clock and still took the time out to help such an Indecisive person like myself. Perimeter furniture gallery is lucky to have her."

"My son and I purchased a complete bedroom set from sales associate Keith Mayfield a few weeks ago - $4,000. The bed, boxsprings, mattress, dresser / mirror and two night stands were all part of the same Macy's purchase at the same time. Two weeks ago, two boxes showed up on my doorstep - they were the headboard and bedframe - I was told there would be two separate shipments, but I expected to be notified and thought it unusual that I had to carry the heavy bedframe abandoned on my doorstep inside and down the stairs. A call came in this morning that Macy's was making a delivery - no prior notice. The two man crew showed up and unpacked the mattress and boxsprings. I showed them the bedframe and headboard boxes - purchased from Macy's. The Macy's delivery guy told me that he could not set up the Macy's bedframe because he had not delivered it. I had him call his boss, thinking that the guy must be confused - this was a Macy's bed purchased at the same time and why they split a delivery I do not know, but set up the bed as I had paid for delivery, install and cleanup. Macy's wouldn't budge. Told me to call my salesman. I called Keith Mayfield on his cell. He answered and talked to the delivery crew. No solution. The crew left me with boxes and a huge job I know nothing about - putting together a bed. the solution was that Mr. Mayfield took $50 off the price. . . And, to top it off, one of the nightstands was not delivered. The delivery crew said he "heard it was on back order". And to top it off, the Macy's delivery guy became mad at me because I was upset about this. Unbelievable! There is a million pieces to a bedframe and you need all kinds of tools. I PAID FOR DELIVERY INSTALL AND CLEANUP!! This is Macy's. . . not a fly by night. Never again Macy's - tearing up my card and will cease doing business with you. Terrible customer service - left me hanging AFTER I PAID!!!!!!!!"