Charleston Auto Inc. 3515 7th Avenue, Charleston, WV 25387

"On December 11th, I had my 2021 Silverado towed to Joe Holland after changing the brake pads myself. Got 5 error codes and the computer wouldn’t recognize any rear brakes at all because of not putting it in brake service mode. I was quoted $2752.00 for needing all new brakes and calipers and the whole “kit” for each one. I paid $130 for just the diagnostic fee to pick it up. I drove a few short miles to Charleston Auto with a quote from them at $831 for similar services. They had me hooked for $831 no matter what. They took the back wheels off, took the setup apart and checked everything out. After realizing the issue was the brake pads didn’t have the sensor in them, they changed the pads and it fixed the entire problem. I would have loved to pay them $831, instead they did what was NEEDED and it cost me $150!!!! Almost 2 days at Joe Holland and less than 2 hours at charleston auto. Thank you guys for getting me back on the road. It was an absolute Christmas miracle to say the least."

"I was stranded at Charleston Airport in the long term parking lot with a dead battery. Matt came very quickly after I submitted a service call through my roadside assistance provider. He worked very quickly and got me on the road. Very pleased and would certainly use them again."

"I was on my way home to Huntington from Beckley and got a flat tire. I pulled off in a very small area in Charleston right at the corner of the interstate and 58A intersection. I was at the corner of the intersection passed the bridge where 58A divided. I was terrified because I was so close to to the "slow lane" but could not get off any farther and couldn't get off on the exit because I would have blocked the entire exit due to concrete barriers. Your driver, Joey, I so hope that was his name, called me and told me he was on the way. He came to me and explained everything he was doing and reassured me that I was going to be ok. He then got dispatch to call a police officer to get in the "slow lane" so he could safely change my tire. He fixed my tire so incredibly fast and also instructed me not to drive too fast because of my spare tire capabilities. He was so amazingly sweet, proficient, and knowledgeable that I wanted to tell him that I loved him. haha Both he and the police officer made sure that I got back on the interstate safely and on my way home to Huntington. I cannot even describe how wonderful he was to me. I will always be grateful for you guys and thank you beyond belief for your amazing services. I will ALWAYS tell my friends to contact you when they need services"

"We had a vehicle abandoned on our property. We had contacted the owner and given him ample time (several weeks) to remove vehicle. We were going to have our parking lot graded and graveled so we called to have it towed. They showed up within the hour. They took time and care to ensure vehicle wasn’t damaged."

"Chris is amazing! He has come to my aide now several times, most recently bc my neighbors flattened three tires on two vehicles, but that's a whole other story... Chris was so kind to give me a ride back home. Although I was prepared to risk the ride up Sissonville Rd with my steady Giant he said it was no problem and I gladly accepted. Awesome ending to a terrible day. Thanks again!!!"