Best Buy

"I had a racist experience in Best Buy over 20 years ago and swore to myself that I would never patronize them again. Last night what did I do!?! Go to Best Buy to be racially profiled by their employee George. I walked into the store and noticed Geek Squad. As I walked through the gaming system section looking for headphones George was there. I looked around and saw a sign for headphones. As I proceeded to that section and picked out the perfect set of head phones George was headed towards me. We made eye contact but he never spoke. Then I notice that they now sell stoves and refrigerators. As I look at the appliances I notice George is there too. I tell my friend let's look at desk tops. We proceed to that area and so does George. My friend asks George why is he following us. He denied it until he realized she was recording the incident. Then he said he was following us to see if we needed help or had any questions. I asked why didn't he say that. He had no reply. It is my fault I said I would never shop there again and shouldn't have been there. I guarantee I'll NEVER do it again."

"Appreciated the service, had problems with delivery but the associate helped me in a very timely manner and was very professional, I wanted to give him a big hug afterwards but he got busy so Thank you Shawn out at Golden gate. Will save the hug for a later time, you deserve it."

"I remember when I was in school, Best Buy was the go to place for anything electronic especially if you lack the knowledge. The people in the computer area are not helpful so it’s more convenient to go online to order, do your own research, call the manufacturer if you have questions and take it from there. For this store to have very minimum foot traffic, you would think the reps would be more helpful since they’re just standing around looking at their phones or standing in a crowd having personal conversations. You can tell there must not be any repercussions from them not doing their job."

"I bought a 85 inch TV. It was supposed to be deliver that Saturday for the Brown's game. I waited from 7 to 7 as The appointment was no show, no call. They reschedule me, I didn't even know it. When calling in, I spoke to the geek's Squad When talking to them, I discovered my TV will not be delivered until that next Tuesday. I also bought into a TV removal. That did not happen on time either. It took a week to have them remove it. It also has to be reschedule. I have to go back-and-forth to Best Buy for items that I shouldn't have to buy. Because of what was told to me in the store now I had to buy extra hook ups,but they did give me a discount that was well deserved"