Five Below 1471 SOM Center Road, Mayfield Heights, OH 44124

"As a frequent shopper of the Mayfield Heights 5 below I am appalled at the treatment I was given. I took my son to spend his weekly allowance….the machine wouldn’t take our $100 bill. Fine, I ask for assistance, the manager tells me he can’t tell if the bill is fake or not. I asked him the determining factor, in which he said, “we know it’s real, if there are ridges on the collar.” But he can only do this with newer $100 bills. Well, guess what this was an older bill. I then ask what’s the determining factor for older bills, and to my surprise they don’t have one! How disgusting! I go next door to get my pick up order, and they accept the bill after their pen mark check without any incident! I say this to say I have spent thousands of dollars at this particular 5 below and to be treated like this is unacceptable! I will not be back, nor will I recommend anyone to come back! The manager was rude and nonchalant! We did not get what my son wanted and now I have to go elsewhere, when this is right in my own community and very convenient."

"Needed a replacement phone charging cord. They had the cord I needed, but not the length I wanted. I did purchase the 6 foot cord. The store was a bit cluttered. The cashier was pleasant and greeted me nicely. 2 of the self check out registers were closed."

"Totally remodeled with lots of fresh new merchandise. But...the poster section needs organization. Sold out of most popular ones, Avengers Endgame, Sam & Dean from Supernatural, and Captain Marvel. Should mark as sold out , and put the ones that are in stock in the right sections. Otherwise store was great!"