Baymont Inn & Suites by Wyndham Braselton 2069 Georgia Highway 211, Braselton, GA 30517

"Do NOT book this hotel. I was quoted rate per night quoted as $85, a total of $340 for a 4 night stay. However, my credit card was charged $645.57 while I was still on the phone trying to book. I asked why so much and was given the runaround by an agent with poor English which I could barely understand. I at this point, I told the agent I didn’t want to book because that amount was excessive. I filed a complaint with American Express, but it was denied because these crooks lied about what really happened during the call. I tried talking to the property manager, but nothing was done to rectify. The rooms were not used by me, so the hotel was able to book them with someone else and collected that excessive feel twice. Now, I am out $645.57. BEWARE THIS HOTEL"

"We stayed her for the thanksgiving holiday. I thought this hotel would be the same caliber as other Wyndham stays. We were wrong. Our first room we were given had a musty smell and mold. I asked the front desk for two more options to move. The second option had a terrible smell worse than the original one. We liked the second room initially and moved into it for our stay. Unfortunately, we saw a roach in our room crawl across the desk my son was sitting at. I called the front desk to report this. I was told that since I paid a third party there was nothing I hey could do. We are checking out tomorrow too. I have stayed at Wyndhams in the past and they have lovely properties, but I was surprised that their name is attached to this hotel. This hotel needs torn down and rebuilt to bring it up to code, and to match what you get at other Wyndham properties."

"When you walked into the lobby of the hotel there was a musty smell in the lobby. Our room was on the first floor and the room was musty smelling. When we unmade the bed to get into it there was a big brown stain on the sheets. We contacted the front desk they brought sheets to us. So we had to unmake and make the bed before we could get into it. When we asked about changing rooms she said because we ordered online we could not change rooms."

"My husband and I have stayed here every week for the past month or so, and we have never had any trouble of any kind. But for some reason, this past week has been a challenge. The room we were given smelled heavy of mold and mildew, and other smells, the T.V. wasn't working, had to go the night and most of the next day without it. Although the nice lady at the front desk was very, very helpful and done all she could to help and assist. I asked housekeeping to change our bedsheets and clean the room on Wednesday, and she informed me that they are only doing towels and trash, and I said ok that's fine I can wait another day on the bed sheets. So this morning, which is Thursday the next day, I myself took the sheets off the bed trying to help out some, and I was told once again that they are only doing trash and towels to talk to the front desk. I walked to the front desk and asked the man that's working up there if my bed can please be changed and he told me that he didn't know if they would get it done today or not. I don't for the life of me understand why they can't change my bed when they are already changing the ones that have checked out. It takes a total of 5 minutes to make up a bed! I use to look forward to coming here and staying for a week while my husband worked everyday. The breakfast is great, the rooms are clean, the service with a couple exceptions is great. But, after the last couple of days of not being able to get clean sheets and friendly service, I'm not looking forward to it anymore. The money you pay to stay there, should assure you clean sheets, towels, floors, and bathrooms if not everyday, at least every other day. Very upset customer at this moment!!"