Automated Group Administration
7605 Westfield Drive, Fort Wayne, Indiana 46825
About the Business
Automated Group Administration is an insurance agency located at 7605 Westfield Drive, Fort Wayne, Indiana, United States. We offer prompt, courteous, and cost-effective administration for employee benefit plans. Our Managed Care Concepts Chronic Care Program provides coordinated services to help members manage chronic medical conditions such as asthma, diabetes, and heart disease. Enroll in our Healthy Track program and receive a free Genesis Glucose Monitor and access to the Diabetic Care Line. Direct Imaging LLC offers affordable outpatient imaging services, including MRI, CT scans, ultrasounds, and X-rays. Daavlin provides personal-sized phototherapy products for at-home use at discounted prices. Our LabCorp and Quest programs offer discounts on outpatient laboratory testing. We offer a smarter approach to pharmacy benefit management through Caremark.com. Easily access your pharmacy benefits, search for low-cost generic drugs, and receive personalized prescription benefit management. Access your claims, locate network providers, and receive 24/7 assistance through QicLink. QicLink Benefit Exchange (QBE) provides Internet access to claim information for members. Connect with our expansive network of providers, receive treatment, and get prescriptions easily. Your health and well-being are our priority.
Reviews
"Worst customer service EVER! As much as I spend for insurance you would think the service would be much better. They never return calls mail in claims with personal info on them and they have no idea where they are or went."
"Absolutely awful experience trying to reach a human. I've been in queue on hold 3 times now, each with a 20 minute wait time. I finally get to spot number 1 (every time) and when the operator goes to answer my call I am automatically disconnected. The third time I called back I got a recording saying they are closed in observance of Good Friday; it's Wednesday. I'm in line waiting again right now (4th time's the charm?). So far I have wasted an hour of my time trying to ask a simple question about my insurance. Update: The 4th time was the charm! If the calling experience is improved I'll change my review."
"This is the most unprofessional, rude, and irresponsible insurance company I have ever dealt with or spoken to. Their negligence and irresponsible policies costs their members thousands of dollars on a regular basis. If you are an employer considering using this insurance company for your employees, please look elsewhere and save yourselves and your employees a nightmare."
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