Holiday Inn Express & Suites Jackson, an IHG Hotel

"The room was nice and breakfast was great. The women working the front were very kind and helpful. Jessica, in particular is an absolute gem. She was very helpful and follows through with any manner that may be needed. I would definitely come back again and recommend this hotel"

"We had a smiley warm greeting from Veronica when we arrived. She had extra towels for the kids waiting for us when we unloaded the car. When we came down for breakfast Veronica was there again with a joyful "Good morning!". I felt bad that she had to work so much, but it did not effect her attitude at all! What a lovely lady! Outside of the broken pancake maker, everything was perfect! Breakfast staff was very kind and welcoming as well."

"My family checked in on December 28 around 8pm for 5 nights to stay near my in-laws in Jackson. We have stayed here before with no issues. We booked two rooms for the duration of our stay. Upon check in the desk attendant was seated in the lobby on his cell phone. He smelled like marijuana. He didn’t greet us and got up and went behind the desk and asked my name and if I had a reservation. He made no eye contact, didn’t acknowledge me when I said hello and asked how he was, and simply handed us the key and said nothing else. We got up to the room and we were given 2 bath towels for 5 people. I sent my kids down to get more. I then noticed the pull out sofa had no bedding. I again sent the kids down to get bedding. He was rude to my kids both times they went down. He seemed to be annoyed by having to do any work at all. He gave them one fitted sheet and said they were out of pillows. I called down to ask if someone could bring up a blanket, he told me, “Uh, you can come and get it. This ain’t no concierge service.” I asked if a manager was available to speak with and he told me, “Yes, me!” He told me his name was “D.” My husband then went down to get a blanket but he refused to give him one and instead gave him another fitted sheet. My 8 year old slept with a fitted sheet as her blanket all night. The next morning I went down to discuss how terrible the night went, prepared to check out and go somewhere else; however, Veronica and Mia were amazing and apologetic. They said D is not a manager and they were not out of blankets and pillows. We decided to stay because they were so amazing. We avoided D the rest of our stay. We did see him coming from the back of the building one night where it looked like he had been smoking with another guy while on duty. Faith and Jessica were also amazing staff. The ice machine was broken and you have to get ice from the employee kitchen. The laundry machine and dryer are also out of service. We live in CA and have never had such horrible customer service as we did from D. Next time when we visit we will stay elsewhere."

"We always stay at Holiday Inn Express in the past two years because of the heart healthy breakfasts that are always offered. This time I enjoyed the nativity scene on the breakfast room. Made us feel right at home. Everything was very clean. Beautiful Christmas tree in the lobby. I just need to tell corporate that decorating with minimalism makes one feel like you are staying at an institution. This is NOT the result needed for repeat satisfied customers. Decorating styles come and go....can't wait for this one to be long gone! The end."

"Extremely satisfied with this stay. I would put it in my top 3 hotels for travel, 2 of which are Holiday Inns. The location is right off the expressway and easy to find, building is very new, and the overall atmosphere and decor is great. The hotel is clean and comfortable. Jessica, the representative at the front desk made the experience great. She was very charismatic and pleasant to interact with. After traveling on the road for many hours, it is always refreshing to be met with kindness and professionalism to make the stay more enjoyable so kudos to this staff member!"