Banfield Pet Hospital 1986 Mount Zion Road, Morrow, GA 30260

"My pet passed on 1/09/24..From my experience here overall, it's been bittersweet. Dr. Butler and the manager were nice. But the best advice I could give is just to go here for simple treatment, shots, etc. Don't start a wellness plan. Regardless of any outcome, if you want to cancel your plan, Banfield is going to make you pay off the rest of your policy. Even after your pet dies. Banfield=no morals what so ever. Rest In Heaven My Sweet Baby Girl ..."

"DO NOT TRUST THEM WITH YOUR PETS. They will literally watch your pet die before they do anything. Going home early is more important to them and they flat out tell you that. I been coming to this location for over 8 years, in the past 2 years, you can tell who ever is running this place just doesn’t G.A.F. Front desk could use some customer service classes too. But that’s nor here or there, they are not the ones neglecting your pets, the people inside are."

"Banfield Pet Hospital was so gentle with my little baby I just enjoyed the experience and I believe he did too I won't take him anywhere else but Banfield the staff was very friendly."

"Man this place has gone downhill. Used to be amazing. My pet is sponsored by a family since he was a stray. Dr Jennings is amazing, but we got the runaround with supporting staff. We were told conflicting information when picking up our pet. That he bit someone, but then told he didn’t, it was some other dog. That he had tapeworms and hookworms. He also saw a doctor different from the one I specifically requested, but they didn’t add that to his chart so when the doctors switched locations, we were not told. Jennings is the one I request as she is amazing. Most of that information I cleared up when I went back in person to discuss it. Front desk said he did not bite someone, and he does NOT actually have tapeworms. I called later and requested to be dispensed Drontal tablets for his hookworms and they said he needs to be scheduled for a drop off for injectable Drontal. The receptionist who scheduled it also spoke to a tech about it and confirmed it’s injectable Drontal. As someone in the same field, there is literally no such thing as injectable Drontal. There is injectable praziquantel that treats for tapeworms, but not hookworms. He does not have tapeworms and we’ve been over that. They were going to give him an injectable medication for something he does not have. I canceled all appointments and will just take him elsewhere. This location used to be phenomenal all around, but nope. Not anymore."

"My fur baby loves almost everyone there. Everyone has been super amazing when it comes to my baby Tucker. Deyonna is AMAZING and always makes us feel welcome when we arrive. Dr. Butler LOVES my baby as so does Dr. Gifford. Ms June, Ty, and Nick are also AWESOME!"