Hampton Inn Atlanta-Southlake

"Plenty of parking, rooms are in good shape, coffee and breakfast wonderfully presented. The star of this hotel, however, is the staff. From check-in to check out every interaction I had with the staff was wonderful. I stay in hotels 30 to 40 weeks a year and I’ve never written a review like this. The cleaning staff was thorough and very courteous. The front desk staff was amazing! My reservation was not set up correctly for the length I had planned to stay and I did not realize Until the day, my reservation had me checking out. They were able to accommodate me extending my reservation And did so with wonderful customer service! In addition, I did the math wrong on how much change I would need to do laundry, and when there wasn’t change in the front desk drawer, the front desk made change for me from her own purse! Literally, every interaction I have with staff from cleaning to maintenance to the front desk has been a wonderful experience!"

"Room was clean, comfortable, and quiet. Breakfast was good. Online check-in and digital key worked well. No hot water when we arrived late in the evening, and still no hot water the following morning at checkout. That was very disappointing on a cold day after a long drive. Housekeeping also walked into our room at 9:50am without knocking or announcing herself. I wouldn't stay here again in the future."

"The staff was friendly and efficient. The mattress was comfortable and the room was quiet, so I slept soundly. Unfortunately, the flaws in the room became apparent. There were four packets of decaf coffee and no regular. There was no bath mat. Even after 5 minutes, the shower never got more than lukewarm. To add to a bad morning, they were out of dark roast coffee in the breakfast area and I didn't have time to wait."

"We stop here on the way home from visiting family, it's close to the highway, close to shopping if you need anything, clean as a pin, nice pool in summer, and the people in charge are sweethearts. This is a place we have been to multiple times. It's as nice or nicer than a lot of places charging a higher price. The ladies manning the front desk are awesome."

"Excellent place to stop for a good nights sleep. Rooms were clean, comfortable beds, free breakfast was hot/fresh, staff was VERY pleasant. Location is right off the highway and convenient when you are traveling. Pet friendly as well with proper waste stations and bags provided outside!"