Banfield Pet Hospital 128 Perimeter Center West, Atlanta, GA 30346

"I brought my dog here over the past year on several occasions for symptoms of what ended up being Lymphoma. Not only were we simply dismissed with antibiotics, but judging from the massive tumor a different vet found on her neck, it’s safe to say the vet themselves never put a hand on my dog to check her lymph nodes, something that is common practice during vet visits in every other practice I’ve been to. Not only this, but at our last visit when we learned it might be cancer, I did not hear back from any single doctor for 10 days. My dog died 4 days later, and I was lucky to be able to have her diagnosed before she passed, at great expense in an already difficult time. Banfield is a scam and my family paid the price."

"My husband tried dropping our dog off for her appointment today, but the woman behind the counter was on the phone with the manager about how she needed more hours. He waited over 10 minutes and she never even made eye contact with him so he eventually left. Maybe she should find another job! So rude! We will find another vet."

"New staff is amazing! Exceeded our expectations. Royal Blue got spaded today and I’m thankful we went here to get it done. -Britt & Soph"

"If you like FREE CLINIC kind of treatment and professionalism this is the place! After waiting at the EMPTY front desk for over 25 minutes an employee strolls past with a cup of coffee in hand, looks back at us and heads straight to the back. Not once stopping to acknowledge the now 3 people waiting at the front desk. He then emerges another 5 minutes later and waves me to the desk telling me that I would now have to wait until everyone else is seen because i'm "late". I explained to him that I wasn't late and another EXTREMELY RUDE employee who was also in the back the entire time says "Yes you were late!" "You weren't here at 3:00!". i then stated I was here and he said "No you weren't rolled his eyes and proceeded back to his resting place in the back. This character "Avery" then proceeds to walk past the holding cell they placed me in and laughed out loud rudely while I complained about his behavior to the "nurse" who was working the front desk. He passed by the room laughing and saying things under his breath like "chile whatever" the entire time. At that point I decided to call his manager that was at a completely different location in Midtown. These people clearly need on site management and TRAINING! I continued to wait in this room for over an hour without seeing a nurse or doctor. I was told I can just send my dog to the back??? Granted he's due for Bordatella so he shouldn't be in the back with other dogs. I mean ZERO common courtesy, professionalism or respect for long term clients. After the now hour and a half wait i'm headed back home without seeing anyone on one of their slowest days of the week! This is how much they care! I have paid for two plans at nearly $100 per month for almost 20 years so you do the math at the THOUSANDS invested in this terrible company. I also paid over $5000 for cataract surgery at the other company they OWN called Blue Pearl. Long story short they botched his surgery and he was blind within 2 weeks of having it. His left eye requires constant care now. No refund of course! They too refuse to return calls about it or even try to fix it. There's a facebook group dedicated to complaints about this company as well. Today was the last and final straw for me. I will be in touch with corporate. ALL plans will be cancelled and I would suggest that you stay FAR AWAY from these hideous, rude, unprofessional, UNDER qualified, condescending company!"