Cook Out

"I frequent this location due to me being a General Manager at an establishment on Hwy 85. This place usually has the best customer service. Tonight was not the night. The girl at the Togo window which the “Night General Manager” said name was Lauren however I see Dasha on the receipt that was given. Whatever her “real” name is she is very disrespectful. To start off she handed me someone else’s order, I caught it before grabbing it because I knew I didn’t order milk shakes. She got my order completely wrong and had an attitude with me as if I was the one that made my food incorrectly. I am very precise when ordering my food and the receipt shows exactly what I ordered but didn’t get. There were no onions on my Cajun chicken sandwich or lettuce. When I told her that I didn’t have all of my items she kept saying it’s in the bag. As I kept showing her it’s not she finally slammed the window went back in and found the bag she accused me of having and said “Here’s the bag” and slammed the window. At this point I’m flabbergasted. I went inside to speak with the guy that stated that he was the “Night General Manager” and he hesitated when giving me the girl at the register name and I still don’t think he gave me the correct name. I explained the unprofessional behavior and for him to ask me “What do you want” had me confused because I’m explaining to you that your associate is being disrespectful and that’s the response I get. I explained to him that I don’t want anything but great customer service being that I’m a paying customer that frequent this location like almost daily and that’s the same thing he should want for his shift as the “Night General Manager”. This situation has made me not trust them and I will never go to this place again."

"The big double cheddar style burger is the bomb. My daughter eat here all the time and when I say the food is reasonable is cheap and you get your money worth so when I tell you the service is in and out is in and out, I like it."

"We’ve been here the past two Fridays 10:30 pm ALWAYS fast and fresh!!! Will be back thank you for the good customer service"

"Best Cook Out ever. You can eat inside, cheese bites always fresh, tea is always sweet! Love this place! They use barbecue sauce instead of Texas Pete on bbq sandwiches, love them this way. I have taken this version back to other states with me.."