McAlister's Deli 5608 Wendy Bagwell Parkway, Hiram, GA 30141

"Normally, their food is good, but recently, my experience was bad. I ordered pick-up, and my food was sloppy. Additionally, I had no condiments on my food even though I requested extra honey mustard. I ordered potato soup, but it was extremely watered down and tasted worse than out of the can. My sweet tea was horrible; it had no sugar and tasted like it was days old. Furthermore, my carrot cake had an expiration sticker on the container indicating it had expired the day before. I am highly disappointed in my experience with them."

"Check your orders. They always screw something up. Ordered Potato soup and it didn’t even have potatoes in it, let alone the cheese and bacon thats in the picture. Just white broth that I paid $2.99 extra for apparently."

"We showed up at the appropriate time It stated our order would be ready. We waited an addition 5 minutes for the worker to tell us there was no turkey. We both ordered turkey clubs. He then told us we could get ham so we said okay. There is one slice of ham on each of our sandwiches. I also asked for avocado and there is none on mine. He then stated there was no salt and vinegar chips (there were no chips other than jalapeño). He THEN stated there was no lemonade (we both ordered 1/2 & 1/2 teas). He then stated they only had Diet Coke, sweet tea, and Fanta. This is absurd. We had to change our whole orders and waited a long time. No one was apologetic. Look how pitiful. Oh also when I took apart my sandwich I finally found the avocado. ON top of this I get to the car to find no utensils. I go in and they say THEY HAVE NONE! You can’t make this stuff up."

"McAlister has redeemed itself. My first and only experience was the new McAlister in Acworth. I just visited this McAlister location and I have nothing but positive vibes. I was greeted by one young lady as soon as I walked in with a welcome. First glance: floor is immaculately clean as well as the tables...big plus as it is the first thing I notice walking into a restaurant and the most important factor I will not over look. I walk up to the counter and I am greeted by a young lady named Zakia. She was extremely helpful, well groomed and dressed. Zakia was very patient. I had explained I had only been to McAlister once at a different location and she even had a couple suggestions. She was just very pleasant which was refreshing all on it's own. You guys know how much I love good customer service so when I get it, I dought on who ever gives the excellence of customer service. She went above and beyond to help and I am grateful and thankful. I ordered the Roast beef and horseradish sandwich with potatoe salad and a large blackberry lemonade. Everything was great. The sandwich was made to perfection and exploded with flavor. Same with the lemonade, it was a different kind of refreshing. Long story short, when you have a clean restaurant, with good food and excellent customer service, you need more that a 5 star rating in my book. A big thank you to Zakia and management. Your location in Hiram is a winner! Acworth should take note as you lead with a great example of what a McAlister should be."