Wells Fargo Bank

"UPDATE: Klarissa, I have filed a formal complaint with your corporate office. They will be reaching out to you to conduct an investigation. Wells Fargo single handily fails at everything they do. They attempt to disguise the closing of 50% percent of their US branches due to a shift in consumer online banking. The reality is, they need to escape their fraud reputation. This particular branch is appalling. The staff are rude, don’t want to be there and are nasty to their customers. I hate going into the branch unless it’s absolutely necessary. Sure enough, I had to deposit a cashier’s check and the expected treatment occurred. Not only did they refuse to deposit the check into my checking account, they made me wait a half hour while they “verify the funds”. Um, it’s a cashier’s check, why can you not verify electronically? Then after waiting, and waiting, they seriously, no joke, told me to come back tomorrow. Seriously? Needless to say, I’m closing all my accounts and moving on. Wells Fargo will cease to exist within a year, maybe two. Good riddance."

"Come on Wells Fargo.....Only 1 teller working the lobby on a Friday afternoon. Took over 45 minutes to make a deposit and only 4 people in front of me. I did see 2 Wells Fargo employees sitting at their computers. Why not train these employees to help the customers in line to see a teller."

"What's going on with Wells Fargo? Long wait times and only one person to service. The drive thru representative and the person sitting behind the desk didn't offer to help and they didn't seem busy. Several people were waiting in line. To add insult to injury, the Windward branch was foolishly closed (busy branch with great service) which makes no sense and further inconvenience people to visit this branch. Make it make sense!"

"They are always short staffed, unable to prioritize servicing people who need lesser service time, plus the amount of time they take to explain why they can't help you due to shortage of time & staff, is good enough to service 2 people within that time. Pathetic service, please have more staff on Saturdays & train the staff to get the work done faster!"

"I am in the area for business, and I visited this location, this morning, for the first time. The gentleman, teller, who assisted me was one of the MOST kind, patient, thorough, and PROFESSIONAL, individuals I have encountered in a long while. I regret that I failed to obtain his name. However, my hope is that the Branch Manager will see this review and commend him for being such a valuable employee. VF (Las Vegas, NV)"