Georgia's Own Credit Union 5825 Windward Parkway, Alpharetta, GA 30005

"I have been waiting on-hold for over an hour now and decided to write a review. If you have anything other than the most BASIC of questions, you can forget getting any kind of help from this financial institution, since they WILL NOT answer a damned phone!!!!!! On a positive note, once someone did answer they were very pleasant and tried to help, escalating my issue to make sure it was taken care of. On top of this if you happen to do your banking via internet...like most people do...your payments will be sent late or NOT AT ALL!!!! Additionally none of the online options were working...including the online messages, which for reference, they will try to have you use if there is an issue elsewhere in their system. This is unacceptable behavior for anyone handling your money. If I could give a lower rating, I would!!!!!!!! I will be looking for a new financial institution after the closing of my house, because this is beyond unacceptable!"

"If I could give zero stars I would. We have been with this credit unions for over 15 years. You now cannot reach a person or branch no matter if you leave your number on "their next in line" voice message, no one answers their 800 number or any of their prompts. If you have Identify theft you cannot talk to anyone unless come in person. When you talk to the personal on their fraud line they don't even access to freeze, stop or close an account due to fraud. Don't even call that number its a third party-total waste of time and effort-the person who I was speaking with was talking to someone in the background not concerned about our account needs. I am standing in the lobby office waiting for the ONE credit union personal to come back from lunch. Great business operations/process to have the one person that can help customers take a lunch at noon when most customers would come in. It's a shame this use to be a decent credit union, Beware do not consider this credit union. There is truly a reason they are rated so low. Moving everything and making sure famy members do the same."

"If you want to be able to access your own money that is held within this institution, or you want to speak with a human being, I would strongly suggest you bank elsewhere! They are only available during the week Monday through Friday 8 to 4, if you have any issues on the weekends, you're out of luck. And if it's a bank holiday, you're out of luck as well! I closed on my mom's house and deposited a substantial amount of money that I was not able to access because nobody over the weekend was able to help me create a pin for my debit card. I had to wait until Tuesday when the bank was open again. Unacceptable! I was told by a weekend supervisor that if it was a credit card they could help me, but because it was my debit card I was trying to activate and make a pin for, there was nothing they could do for me. So I could not access any of my money. Not including the fact that they held my check for seven days even though it was coming out of an account that was also with their bank and the money was already there. I will be withdrawing my money and taking my business elsewhere. I'm not going to bank somewhere that they use my money instead of me using my money. Terrible customer service!"

"This place is a joke. The manager Dominique is completely useless and frankly very rude and unwilling to accommodate customers. I have done business here for 20 years and am leaving immediately. Go to LGE or Delta Community as it’s a way different experience. They closed due to covid and then said they had to limit how much money I could have because I didn’t have an appointment. They were closed and that was their decision, yet a 20 plus year client can’t have an extra 3500$ of their own money from their account after being a customer for over 20 years. Absolutely horrible customer service and I will be bad mouthing them from this point forward. Go somewhere else!!! This is the worst banking experience I have ever had."