Firehouse Subs Exchange Shops 4127 U.S.278 Northwest, Covington, GA 30014

"Normally love this Firehouse Sub; today I thought I’d try the Philly Cheesesteak! It was terrible!!! Meat wasn’t the best cut, wasn’t seasoned or grilled. Asked for no mustard on one, got no mustard on both. Sandwiches drenched in mayo couldn’t taste cheese."

"As soon as I came in, no one greeted me and I understood because they were busy, there was this employee skinny, with glasses and pretty tall with a beard, and asked me if I had a pick up, I said yes and the stated “next time you need to speak up because you’ll be standing there all day” excuse me? Aren’t y’all supposed to feel the costumer welcome as soon as they step in the door? I called back after I left, put me on hold multiple times but finally a manager answer and she listen to what I had to say and she was really nice but she did mentioned it wasn’t the first time he have done that, so y’all just letting it slide ? No consequences?"

"Amicable service, good selection of sandwiches and drinks is what Firehouse offers. The timing from order to service is also good."

"Overall, this is a great firehouse location. I was immediately greeted. All the employees were friendly. The restaurant was clean. They are on par for what you expect from firehouse. My only complaint is that I requested olives on my sub and they were forgotten. Other than that, I would return. Personal preferences: #1 meatball, #2 beef and cheddar, #3 close tie between cajun chicken and hook and ladder."

"I took the time to choose each ingredient for the sandwich; I did not get it. I even asked for "extra toasted" but it did not matter, I received an almost cold sandwich. I asked for some packets(sauce), but I did not see any. I just have one question for you: Why put all those pretty options to choose from online if you are going to make it the way you want to anyway? Look at the pictures. Does that scream "extra toasted" or "yummy" to you?"