Passports and Visas 6000 North Terminal Parkway, Atlanta, GA 30320

"The # is disconnected"

"This is a one of the most inept, disorganized, and dysfunctional companies I have ever used or worked with during my 48 years of life. DO NOT USE THIS COMPANY! They left out important details of my application and communicated the wrong times for appointments with the USPO. When I called to have Michelle Davis removed as my Account Manager, I was told, “It was really hard to assign a new account manager once one had been assigned.” Then I was told one of the two account managers working would return my call within an hour. The next day, when no one had called back, I called in and was put on hold, then forwarded to the “account managers team voicemail.” I left a message describing in detail the poor service I’d received and how I needed assistance. No one called back. I called back 17 times before I spoke to a human being, Emilio, who finally connected me with a manager, Alex Diemer. She apologized and said she would work with me directly to ensure I got my passport in time to make my flight. Unfortunately, it just got worse from there. It is now clear to me why the account managers are so bad….they have a terrible manager! Alex guaranteed me I’d have my passport within six days, maybe seven at the latest. Then I got excuse after excuse after excuse! First she forgot Veteren’s Day was a holiday. Really? You are a liaison to the United States Government and you didn’t know they were going to be closed the next day. Obviously honoring those who have served isn’t at the top of this company’s value statement. Then she told me she forgot the processing center, which she swore was the fastest in processing passports two days prior, was closed due to construction. Then the State Department declined my passport because I did not provide a signed letter of authorization. I had in fact put one inside the sealed envelope to be delivered to the State Department by Passports and Visas and another outside the sealed envelope but inside the Fed Ex package to Passports and Visas. This proves my application wasn’t hand delivered by anyone. I asked her to handle it by “hand delivering” the one I provided. She said she just “didn’t know what happened to it.” Even after all that, they would not process a refund because their policy is no refunds after 24 hours of placing the order. This makes sense because they haven’t had time yet within the first 24 hours to screw up your order. I disputed the charge with my credit card, wrote off the $225 check to the Dept of State, and found a legitimate company to expedite my passport. THESE CLOWNS ARE ANYTHING BUT LEGIT."

"This is not a real place"

"The are only getting 1 star as the process to get the passport application completed was easy. I was not able to get the passport due to COVID-19 guidelines in the US Passport office and it would not get here in time. This issue started January 20th when the refund was submitted to accounting and I still have yet to receive a refund for my potentially expedited passport as of TODAY!! They only have one person who handles accounting and he does not return phone calls. As quickly as they take your money out your account, they should be able to refund JUST AS FAST! It is horrible and I will NEVER recommend or refer their services."