Publix Pharmacy at Riverstone Plaza Shopping Center

"I had a bad experience at our previous pharmacy and was told the Publix one was better so we decided to give them a chance and it was the worst decision I could have ever made. Our pediatrician called in our prescription at 11AM and I called at 1PM to check the status on it and was told they couldn’t start anything until they built a profile for us yet they never once called to tell us that we had to call to get the ball rolling. They lady i spoke to had the most rude comments as if i knew that. I called again at 5PM bc we had not heard back and we were told they would have it ready by then only to find out one of the three medicines was out of stock again they did not call us we had to call to get this information. When we called they said they would have it ready by 6:30 so we go and lo and behold they were not ready. It is not almost 7:30 and we have been told repeatedly that it will be ready in 15 minutes… they could have told us from the beginning they did not have it ready and we would have put it in at another pharmacy. I cannot believe this is how you handle medicine for people who need it. Please for the love of God be upfront with people. If you do not want the business let us know from the beginning so I can go elsewhere. Please use any other pharmacy but this one"

"I’m done with Publix pharmacy at riverstone. I tried them for 6 months. Auto fill scrips I don’t need. Filling wrong scrip when I call for refill. Will take 2 days to refill a scrip. Too much of a hassle for a few dollars savings on scripts"

"It takes a lot for me to write a bad review. My daughter arrived at this Publix pharmacy to pick up antibiotics for my 4 year old granddaughter, that had already been placed by the doctors office. She got to the pharmacy at 8:35. They close at 9. She was told there was not time to fill as they close at 9. It’s for amoxicillin to treat strep throat. My daughter asked could she please fill that night so she get her the antibiotics started and not to have to drive back 30 minutes the next morning to pick up with a sick child. The lady told her she would not but she would fill it as soon as she got in the next morning. Because my granddaughter missed her meds she was feeling worse the next day. So I drove 45 minutes to pick it up. Once I arrived at the pharmacy I was told it would not be ready until 10:30. Ridiculous! We have no problems with FreeHome or Midway Publix. If this is a staffing issue, hire more help. I also found the lady that “assisted” me to be very salty and snarky. Do better Riverstone!"

"My mother had a total knee replacement. The doctor called in a pain medicine the same day of surgery. I called to make sure it would be ready for pick up and the guy that answered was extremely rude and not willing to have it ready the same day… how is someone supposed to be without pain medicine for a total knee replacement. Absolutely unbelievable."

"This Publix pharmacy must be horribly mismanaged. It takes hours to get an urgent prescription filled, assuming they have the meds in stock which they often don’t. I’m on my fourth day waiting for a non-critical prescription and every time I call they say it’s an hour more. The CVS at Target appears to be just as busy but I can get an urgent one filled in less than an hour and never longer than a few hours. I’ve noted that the Publix pharmacy has more folks than CVS so it isn’t a ‘number of employees’ issue either."