Kroger Pharmacy

"Wasnt sure how long I should wait before interrupting their conversation"

"The pharmacy staff is amazing they work extremely hard. Ever since COVID they are completely overwhelmed. They can only do so much, yet they are expected to have inhuman productive capabilities. This causes them to take awhile sometimes on filling medications. It's literally not the staffs fault, they are trying but whoever is not hiring people to help should be ashamed. Seems like it's happening everywhere."

"Sent a prescription here and got a phone call telling me that due to shortages, they were currently out of that medication. I went to the pharmacy to check on it and the person there said they’re still out. I asked if I needed to do anything or if they would contact me when they had it available, she said I didn’t have to do anything, just wait. It’s been about two weeks and I went back today to check on availability. The person at the counter said I had “no prescription on file” to fill. I explained what happened and she told me that I was supposed to be given a piece of paper with the prescription. I asked her if their pharmacy had just cancelled my prescription and she said she “can’t tell me” what happened. I just simply don’t have a prescription anymore. Absolutely ridiculous. Train your staff how to do their jobs."

"If I could give no stars...I would!!! This is the worst pharmacy I have had to deal with. My doctor called in a prescription that took 5 days to be filled. Then when it was time to refill I done the automated service on a Saturday morning days before I would run out. So, I went by on a Wednesday to get my prescription and was told none in stock. But it be there on Thursday, but to call before I came. Called on Thursday and was told the same thing. Called today (Friday) was told still don't have any and it might be there tomorrow. But I could go to another Kroger pharmacy that miles out of my way. Told them, I would just go somewhere else, this was so unprofessional and they never have anything. This wasn't my only bad experience, I had another one a couple weeks ago and was told, my prescription would be ready in about 30 minutes. So, I did some grocery shopping. Over an hour later was told it would be an hour or longer. I had already been in the store for over a good hour. So, I tried to be patient. Then almost an hour later, I was told it had to be ordered. I was so furious and asked why wasn't I told that earlier before I had been in the store for almost 3 hours trying to get a prescription. All I got was sorry. I would never recommend this pharmacy to anyone."