Hertz Car Rental - Columbus Metro Airport

"Waited 10 minutes after checking in for the guy to bring the car to the front. The car had 22 miles on it before empty and it was not the size car I had reserved. He did not mention the car size I had reserved was unavailable. Upon returning the car I waited at the counter for 15 minutes before someone showed up to assist in closing out the reservation."

"I lovedddd the costumer service, thank you to Sierra? I think was her name, there was a whole issue with my reservation and she took the time to fix the whole situation and get me on the role, she gave me a good car and feel a lot less stressed then having to be in Ubers my whole trip, I truly appreciate everything that was done for me and taking time out of her personal time!"

"I made a reservation for pickup at 10:00AM. I arrived at my scheduled time and no employees were present at the desk. There were two other customers also present for an appointment who were not being helped. There were no signs present saying the employees was away from the desk. I checked the parking lot in the Hertz section and there were no employees there either. I called the number on the cards on the desk and it just rang to the desk that nobody was at where I was standing. Then I called the Hertz 1-800- number and there customer service was useless. They just kept telling me to wait longer. At this point it was 10:40 AM, 40 minutes past my appointment time. The customer service representative said someone would be there at 10:45AM At this point I had left and I called the local Columbus store at 10:45AM. An employee named Dominique answered. He told me that he was away from the desk cleaning cars (plural). Then told me that there was only one car available and that if I don’t get there first before somebody else I won’t get a car. Despite me having a reservation and despite him stating that he was cleaning multiple cars. So I think it’s safe to assume this employee was lying. How would he be away from the desk cleaning multiple cars if there is only one car available? I asked the employee this and he stated that he had issued all the cars that he cleaned and there was only one left. This also can not be true considering I was at the desk and nobody was there issuing cars. Also the other customers with me who were not being helped as well. Finally I asked to cancel the reservation then the employee said that’s fine and hung up on me."

"Overall, pretty good experience. The young lady at the front desk was very prompt to get me the keys to a 2018 Nissan Rouge (with 31k miles) and overall super friendly. I ended up turning it in early and once again she was very helpful. The car itself was in decent shape and drove very well despite being a 4 year old rental car. It even had a funny cat sticker on the back placed by a previous renter I presume. The downside is that the interior of the car was rather dirty. Not AWFUL but definitely far from being clean. All it would’ve taken was a quick wipe down to get all the surfaces clean. I’ve unfortunately ran into this issue with Hertz before at different locations. Not sure what’s up with that."

"Great experience with an excellent team of Hertz employees at this location, who went above and beyond my expectations. All in all, they worked with me to find the vehicle that fits my need as a frequent customer and they came through with an excellent option! I will continue renting with Hertz as long as their employees are as friendly and knowledgeable as the folks are here."