JOANN Fabric and Crafts

"All the employees here are so kind! Such a great experience every time."

"I went here as a first timer. NEVER bought fabric or even stepped foot in a store like this but very interested in learning how to sew. The cashier, Ashley, was SUUUPER helpful!! She deserves a raise or something. She is the coupon lady and told me so much about deals/discounts here that I had absolutely no clue about! She has such a great spirit and I DEFINITELY will be coming back to this specific store because of her. I hope she’s there every time. I feel much more confident in my sewing journey."

"They were short staffed, yet hard working and very pleasant. I was in line behind an "entitled" person who doesn't understand that these things DO happen. Yet the cashier did not let the customer's attitude sway her from doing her job. The cashier and person at the cutting table both need raises or a bonus....bravo!!!"

"This morning, I placed an order for an item online that said there were 7 in stock. The item was on sale for 40% off, and I used a 25% off coupon to pickup the item. About 2 hours after placing the order, I received an email that my order had been cancelled. Not understanding why it was cancelled, I called Joann and spoke to a manager who said that she was unable to locate the item. Something told me to go up there and look myself. Not even 2 minutes after walking into the store, I located all 7 of the items exactly where they were supposed to be located. After standing FOREVER in the checkout line, I explained the situation to the lady at the register and asked if I could receive my same discount. She told me she could apply the 40% discount but not the 25% discount and I would have to go online and place another order, but it would take at least an hour to process the online order and they would be closing soon. So basically I’d have to come back tomorrow. Mind you, I drove 30 minutes to purchase an item that SHOULD have been picked for me this morning. No empathy. No compassion. Just a straight-faced “Oh well”. I’m telling y’all, customer service is becoming non-existent nowadays. Customers are treated like a dime a dozen and until we stop spending our hard-earned money at these stores who don’t even value us and our patronage, it will only continue to get worse. I won’t be back here for a while."

"Picked up my machine I ordered online and I should have known by the box I should have checked the contents before leaving, it was missing the cutting pads and the plaques and platforms. I also had the displeasure of dealing with a rude racist by the name of Rachel who was rude to staff. The cashier was super nice though. I feel bad for her that she has to work with Rachel. I drove over an hour for an order because they only had the item in a few places. I have never had an issue at any Joanns whether I shop online or inside the store. I’m annoyed."