Hyatt Place Columbus-North 2974 North Lake Parkway, Columbus, GA 31909

"Worst hotel ever. Apparently they have a policy that prohibits them from giving us the refund. I've never stayed at a Hyatt hotel that was this bad. We arrived and the front doors didn't fully open. We could bearly get through the door with our luggage. Our AC didn't work, their solution was to move us to a worst room. We decided to stay in the original room and sweat all night. We were there for my son's military event but when the event was over, they sent him somewhere and we had no reason to keep staying in the hotel. There was also bad weather and a storm was moving in. We decided to drive to Atlanta and stay closer to the airport. We checked out before the check out time. It was such a mess in the morning because the elevator was not working. No one notified us about it nor was a plan to get our luggage down offered. People were so mad they had to drag their luggage down the stairs. On our way out we requested a receipt because we checked out early and wanted to make sure we knew how much they would be charging us. The person on the front desk told us that they could not give us a receipt because Expedia had to send that over to us. We insisted because I wanted to have record of us checking out early but the lady said it was all going to be ok. At the moment, they refused to give us a refund because we reserved the room through a 3rd party app. Apparently they have a policy that prohibits them from giving us the refund. Even though they know we didn't stay there that 3rd night."

"This hotel has been exceptional. Very clean, huge well appointed rioms,friendly and responsive staff, great location, nice breakfast. We would stay here again. Highly recommend."

"I enjoyed my stay. The room was tidy and comfortable. We had 2 kids and 2 adults. We also brought our dogs, and they weren't stressed by the atmosphere. I appreciated that they put us close to the door on the first floor so the frequent dog walks weren't a pain in the butt."

"Following an unpleasant experience at a prior hotel, we had to cancel our reservation and instead made arrangements at the Hyatt. Instantly, we were impressed with the sense of safety, cleanliness, and hospitality that greeted us upon arrival. The staff was courteous, professional, and attentive to our needs. Moreover, the room was immaculate, and all amenities were in working order. It's safe to say that we have found our go-to destination for future visits to Columbus."

"We stayed with our dog while she was being treated by a local pet surgeon. Our room was very clean & spacious, plenty of room with our Chow Chow. The service was great and the morning breakfast was hot, tasty & filling. Only complaint was the loudness of doors shutting, day & night. There should be a way to dampen the sound."