Columbus Marriott

"This hotel is beautiful! I am in town for a work trip. We checked in, received a room number that began with 15 however the room was not on the first floor. Unbeknownst, the room was on the opposite side of the building. Very frustrating not to be given directions at check in. Spent about 10 minutes finding the room. While showering, our bathroom had 2 roaches. Water was hot, sheets were clean but very displeased overall."

"I really wanted to give this hotel 5 stars, because I honestly see the 5 star potential. I work in hospitality so I pay attention to everything. The only name that I was able to remember was Shay. Shay was amazing. She allowed me to check in early which was extremely appreciated. Some of the other front desk employees weren’t as pleasant as her. I think it’s important to acknowledge guests, this is something this hotel lacks. Even if the rooms were horrible, a friendly front desk team would make the hotel experience amazing. Not the case at this hotel. The rooms were beautiful and the staff (except for Shay) was mediocre."

"Stopped in Columbus unexpectedly with my wife and child. It was very late and we were exhausted from multiple flights and several hours of driving. Brianna and Brenda took such great care of us and got us a room and checked in faster than I expected. Thank you ladies, you made my family feel welcomed and cared for!"

"UPDATE: I received a call from a member of the staff who apologized for the situation. That, to me, was enough of a resolution. She offered a couple complimentary things. But, I felt reassured enough that they reached out. The hotel really is nice and conveniently located to great downtown restaurants and Brewing companies just a short walk away. During last night's rainfall as i was sleeping, water started leaking from the entire top edge of the window. Woke up to find half my room's floor with water. Fortunately, they provide the room with lots of towels. I used all of them to dry the floor and then set them on the window ledge to catch what was still leaking. When I notified the front desk of the situation, I got a blank stare, followed with, "O h, we'll let housekeeping know." Then they thanked me for informing them. WRONG ANSWER! The first words out of their mouths should have been, "Sorry that happened. We'll get you into another room." Unbelievably poor service. Thankfully, I only have two more nights."