Petco

"Yesterday I went into Petco at the Alpharetta location on States Bridge Road. My vet had recommended the Stella a Chewy dog food for my furry boy. It was a bit overwhelming being that there were so many choices, as well as my vet wasn’t very specific on which one to purchase. Patrick had come over to see if I needed any help. I can’t express enough how helpful Patrick was. He definitely went above and beyond out of his way to help me. He could tell I was overwhelmed and he was super patient and so extremely knowledgeable on the different Stella & Chewy brand, as well as other brands too. He calmed me down. I love the return policy that Petco has. Patrick reassured me if the new food didn’t work that I can pick out something else. Patrick also told me about a wonderful monthly membership that Petco offers. This was the best experience that I had at Petco."

"I have been into this Petco on two separate occasions. The first occasion was back about 4 months ago. I had asked for assistance the employee informed me that they would be right with me. I stood for about 30 minutes as they continued to help other customers that came after me and continued to inform me that they would be with me in a moment, until i finally decided to walk out and take my business elsewhere. The second occasion was just today I went to adopt a hamster with the hope that the customer service had approved. I purchased their enclosure that they had on display directly under the animals cage. The employee then told me that i could not adopt the animal due to the enclosure i had purchased for the animal, even though they sale this enclosure specifically for the hamsters. I then asked to speak to a manager, she informed me that , the fact that they sale these enclosure for these animals but do not recommend them is a corporate problem, and that she would not be letting me adopt an animal. She refused to give her name. The employee who was helping, her name is Nik."

"Store is fine and the general employees are very good. The issue is the grooming. They traumatized our dog so bad she hid in the house the entire afternoon. Cowered whenever we cam in room. Shaking and fearful. She is a 7 month old shepard so not normal for her at all. We will never allow them near our dog again."

"I got to the store only 5 minutes before they closed on a Sunday. Not only did they not have a problem with that, but also, they took their time helping me. Check out was expeditious. There was somebody checking out, so they opened a new check out. The staff was professional, kind and friendly. I love my neighborhood Petco!"

"My fav Petco just happens to be the smallest! Store Experience The staff here are super friendly, accommodating, and welcoming to each pet. The variety of items and availability is always on par (for the items that my pet uses). The rewards system is comparable with other competitors. Location Plenty of space for parking Nearby shopping Nearby restaurants Product & Pricing Higher quality items, paying ~$10-20 more overall than I would at competitor stores for similar items, yet different brands."