Nalley Lexus Roswell Service Department 980 Mansell Road, Roswell, GA 30076

"David Fazio sets the tone of providing exceptional service! When I came in to have my vehicle looked at, the service advisor who I was originally assigned to Brandy, disregarded my concerns and handed me back my keys… I took off work earlier for my appointment and to not look into my car issues was a complete disservice. The individual who worked in parts was also very kind and understanding. He informed me to speak with the Service Manager who is Nichole. Nichole listened to my concerns and made sure my car was seen and assured that I would receive the service I deserved . The service department went beyond my expectations and I am so grateful. Thanks guys!!"

"David Fazio is the best service technician! The service department is awesome!"

"Always professional, clean lobby love all the USB ports and the lady at the coffee bar make a great latte, I think her name is Fatimah. I appreciate the consistency."

"I rated this visit a 3 as everyone was very professional but very poor customer service. On this visit I purchased 3 tires, had front rotors resurfaced, and purchased crossbars from the parts department for my GX 460. Total bill was about $1800. When going over the prices my service consultant said there would be one hour of labor to install the cross bars costing $120!! I said I’d just put them on myself when I arrived home. This took me all of 10 minutes at most and I’ve never installed crossbars in my life. For something that would have taken them a few minutes at best it was very petty to try and charge me $120 to put them on. Especially since I purchased them from the dealerships parts department. They did not go the extra mile or display “Lexus” service this time. Disappointing."

"Came in for a 15k mile service even though my car was at 13k miles, a month after the service maintenance alert showing on my car & haven’t been able to contact anyone at Lexus about this issue for days, despite leaving messages. My first couple of services took 2+ hrs, this recent one was quick but did a terrible job because maintenance alert won’t go away, on top of that a new service date sticker was not left on my window as usual & it actually looks like the previous sticker was removed and reapplied."