Pep Boys

"Pep Boys diagnosed my auto as requiring front brake repair immediately & rear brakes needing repair soon. I took my auto to another repair shop for a second opinion and they advised that there was nothing wrong with the front brakes however the rear brakes had a broken bolt in one of the calipers that caused damage to the rotor. The rear brakes had been repaired only 3 years ago by Pep Boys. I have been a customer for many years but will NEVER take my car to them again. Not only does it appear that they are dishonest in diagnosing issues but they caused damage to my vehicle from the last repair that they performed."

"I contemplated whether to write a review, or just turn a deaf ear of how I was treated by one individual. After given a weekend to reflect, I think it is best to be frank about my recent experience at a local Pep Boys (Marietta - Whitlock location). For years my family has had vehicle repair and maintenance performed at this location. Unfortunately, it's time to take our business elsewhere. On Saturday September 13th I arrived 10-minutes late for a 9:00AM appointment. At the time of my arrival the supervisor (I assume, or maybe the owner) was on the phone. At 09:15AM he ended his call and asked how he could help me. I apologized and told him I was late for my 09:00AM appointment. He stared at me and asked if I planned to keep my vehicle there for the day, as though I was putting him out. I told him that I was not able to keep my vehicle there. I was hoping he could take my vehicle in for a quick tire rotation, since there were no other vehicles in their bays at the time. With a sense of superiority he responded, “your appointment was at 09:00AM. It is now 09:15 AM. We’ve moved on”. I was taken aback. To say he was impudent would be an understatement. I told him I totally understood and apologized for being late. I turned a blind eye, assuming he was having a bad morning. While extending him some grace, I rescheduled the work for Friday January 19th. In turn I received (and have saved) an email calendar and text confirmation / reminder. On January 19th I arrived approximately15-minutes early. The same supervisor (or maybe the owner) asked if he could help me. I told him that I was early for a 10:00AM appointment. He said, “are you Mr. XXXXXXXX”? I told him I was not. He said, “then I do not have you scheduled”. I tried to show him the appointment confirmation on my phone, but instead of confirming it he stared straight at me, while turning his computer screen for me to read. He condescendingly said, “Do you see your name here”? I said "no", and his response was, "then you are not on the schedule". I kick myself for giving grace. Lessons learned. GOOD LUCK! Pep Boys, you have a serious issue at your Whitlock store. You may want to investigate my experience, or not. It’s your reputation, not mine. Check your cameras and interview the other 2 employees that witnessed this guy’s actions. I am not a firm believer that customers are always right, but in this case, you decide. It's not a matter of right -or-wrong, it's a matter of integrity, customer service, pride, and business ethic. My family will be taking our business elsewhere. Sincere regards."

"No good. Paid for a oil change. Got home and checked the oil. It was still dirty black. Took it to the place I usually take it and they said the oil was dirty and the filter was the one they put on from the last change. So I know the filter had not been changed. Contacted pep boys and they said the oil was changed but they forgot to change the filter. (Right) Had my free tire rotation done and upon leaving my check tire light was still on. I had my place check all the tires to take care of that All in all. Very poor service! Also would like to add. I asked them to replace the cabin air filter. I was told it would not be justified to change it and charge me because it was in such good shape. I then brought the car home and went through the process to do it myself and the old filter was solid black and full of leaves I suspect they never looked at it. I understand if you really don’t want to mess with a particular job. But DONT lie to the customer!!"

"I was at Pep Boys on Staurday to get a old change. The staff was nice and really seemed to know about cars. After several hours my car was ready and I was on my way. I was told what services my car needed in a professional manner. I would use this location again in the future."

"I'm traveling and the oil change light came on, so a family member recommended Pep Boys in Marietta. I hear Frankie is the real star, but he was off today so George and Mike hooked me up. Great service, friendly staff and now my change oil light is off. I couldn't be more satisfied. Happy to shout to the rooftops about a great business"