AAMCO Transmissions & Total Car Care

"Date of Service: Wednesday, 12/13/23 (Longer More Detailed Review Can Be Found on Yelp) I took my car into AAMCO because the transmission was slipping. This shop was less expensive than others I had called. Most that I asked if any of the diagnostic fee would go towards the repair, said, “No, that would not include the cost of the repair.” That was a hard pass for me! I started thinking, “What happened to the days when a diagnostic fee would count towards the cost of repair if a new customer is having the work done at your shop?” Finally, I contacted this AAMCO. From the moment I contacted them, they were very communicative. Not only was the diagnostic fee significantly less than any of the other places I had called, but Greg, the owner, also advised me the diagnostic fee would be applied to the cost of repair (basically waiving the diagnostic fee) and the diagnosis was promised in up to 24 hours rather 2 days like the other places! NOW, THAT’S WHAT I’M TALKING ABOUT!! I was emailed and communicated with consistently by Greg McBride, the owner regarding anything status-related. I received a quote via email. The price was less than I expected to have to pay to replace my transmission. I was greeted very politely and professionally by Doug Sharpton, who is equally as kind and helpful when you meet him in the office at the shop’s front desk. (Greg’s wife, Gigi and her cute little dog were there too!) They all made me comfortable enough to believe they cared about my car and are in the business of prompt and professional repair, rather than being there to take advantage of someone. Greg and Doug each always seemed very concerned and caring even about my only having the one car and knowing how crucial it was that I have the car back as soon as possible. (He often referred to my car as “your baby” which implied he cared for a person’s vehicle as much as they do.) I contacted them on December 11th. I was nervous that I wouldn’t have my car for the Christmas holiday, but I was praying for the best. I dropped the car off on Wednesday, 12/13 and they ordered the part (a used transmission), which we expected would arrive by the end of the week. They predicted having my car back by the following Tuesday, 12/19 at the latest. On Monday, 12/18, Greg notified me via email that the part was expected to arrive on Friday, 12/15, but didn’t get delivered. Gigi called the vendor to attempt to get the part dropped off the same day. Then, there was the issue with the wrong part having arrived. On Tuesday, 12/19, I was becoming more sure I’d be without my car for Christmas. I emailed Greg again and he advised me that my transmission was in and with any luck, I should have the car back by Thursday, 12/21. He also mentioned they would be working on Friday, 12/22 for the purpose of getting customers their cars back before they closed for the weekend and for the holiday. (I consider that very considerate!) On Friday, 12/22, I received a call from Doug that my car was ready for pick up and I was so ecstatic that even though it was raining, I took off running to their shop which was about 15 – 20 minutes from where I live, in the rain! It didn’t even matter at that point! I arrived at the shop, got the key and headed out to the car. As soon as I sat down in the seat I noticed a long crack in the windshield. I went back inside to ask Doug how this could happen. He assured me he would speak to Greg and that I should take the car so I would at least have transportation during the holiday. Hesitantly, I agreed. On 12/28, the windshield was ordered and repaired on 1/3/24. Although, this is probably not a typical occurrence for this shop, I am thoroughly pleased with the degree of professionalism, consistency in communication, character and quality of care this shop provided with the entire process. They made it right! The ultimate result is, my transmission works great, my car is running fine, and I have a nicely repaired windshield. I appreciate the integrity of the owner and the courtesy and professionalism of the staff."

"Doug was awesome, polite, friendly and professional. The lady told me to hush when I tried to tell her it wasn't over heating anymore because I fixed my failing thermostat on my 6L80. The Transmission Tech seemed irritated. I declined the diagnostic, got my keys and took my truck back home. They said they don't do a transmission flush/exchange, but their website says that they do. I'll just change my pan fluid myself again and again until the fluid is clean again and then change the filter on the last change: Copy/Paste from the website. Power Purge® and Maintenance Services At AAMCO Newnan, GA, our Power Purge® and Power Purge® Plus Transmission Flush (Fluid Exchange) services are far and away the most complete transmission maintenance services you can provide for your vehicle. These services will essentially replace all of your broken down and timeworn transmission fluid with new, clean fluid to help your transmission perform better and longer. In addition to draining the fluids, the expert techs at AAMCO Newnan, GA will check and exchange essentially all of the aged fluid from the transmission system with our leading-edge and patented Power Purge® equipment. AAMCO Newnan, GA's Power Purge® Service includes: ● A Transmission Vehicle Courtesy Check for your transmission and associated systems. ● Exchanging essentially all of the dirty, aged transmission fluid. Additionally, the torque converter, as well as the cooler, are also included. ● An inferior transmission fluid change can sometimes leave approximately 30% of the old fluid in the torque converter and cooler. AAMCO's Power Purge® fluid exchange service gets rid of polluted and abrasive fluid which can damage your transmission. ● Your system is filled with new transmission fluid. ● Both a detailed test drive and a leak check are performed."

"Brought my son's car in because of some leaking and low fluid. They got right on his car and it was just a transmission plug that had come off. They topped the fluids and replaced the cap. I very much appreciate this. They had rebuilt this transmission before (runs great) but it was around a year ago. Great customer service. Will definitely recommend them and return for my transmission needs in the future."

"I had the transmission go on my 2014 Ford Escape and Greg and his team rebuilt it. Job was done quickly with plenty of communication. I have referred several friends with no complaints. Greg has always been available, responsive and knowledgeable when I have reached out to him with questions."

"Absolutely garbage. I called a week prior and spoke to Greg about my elco. So I brought it up there. Said the shift cable needed to be replaced. Waited a week and then was told I'd get an estimate for a different transmission, like a 700r4. Never got the estimate, GG says she emailed it last Friday. She either can't read or doesn't care about the information she puts in. The transmission builder was rude as all get out. Zero communication. I work for a shop, we just dont deal with transmission rebuilds.I know how it is, but you run a poor excuse of a business and you hire people with poor attitudes. I will tell every single customer that inquires about a transmission to NEVER go to you. That's about 60-70 people A DAY. If you can't do something, be honest, don't waste people's time. There is no coming back from this. I hope EVERY single person looking at these reviews sees this one and doesn't even bother to talk to y'all. I don't think I've ever had this type of poor service from ANY place of business. Pathetic is what describes this shop. *Edit* After reading your response. I asked you to rebuild the transmission over the phone, you said yes. I told you what car it was and the motor and what I was trying to do. You literally just said you rebuild custom transmissions in your response. Like I said before, be honest about the work you can do so you don't waste people's times. Apparently I'm not the only one this has happened to. Your excuses are poor just like the work."