Alfa Insurance - Jeff Delaney Agency

"Jeff and Kim are amazing. We have several STVR/ long term rentals where our original insurers either couldn't provide at all- or when they did provide a HOI quote, quoted a need for 2 policies at almost 6k-- compared to Jeff/Kim and Alfa who have a nitch!! They did not bat an eye lash and provided comprehensive and comparable pricing to a primary residence policy!! for both a STVR (Air B and B rental) along with a Mid to long term rental. (The mid term quote from AllState was two policies for nearly 6K and Alfa came in with one policy at 3,400) Great service too- Kim walked through getting billing done under our current Lender ESCROW so the change was completely with out any expense to us."

"Well typically I do not write reviews, but unfortunately this time I feel that I must. I was in need of event insurance for a charity event that we were putting together. This insurance agency came highly recommended from others that have used them for similar purposes. I started the insurance process 3 months prior to the event to makes sure we were covered. The policy was finally completed at 5pm the night before. Phone calls and return phone calls were far in between thru the whole process. The price quoted was very low to start, which was good and what we were looking for, but then increased slightly to bind. Ok no big deal. I made the payment, but didn't see the policy come thru like they said it would. Well, one week prior to the event I get a phone call that the price is now double, like if it was no big deal (tone of the agents voice) ! What the heck ! I was told that the insurance company that was to be used no longer covers this type of event. Only to find out after my money was take ? So I asked for them to figure out why, find another insurance company and to see how this cost can be reduced. In the mean time I would look myself. When I came back to them to check status and suggest another approach, the price then went up again and that this was the best that they could do. At this point I was stuck as the event was the next day. I finally receive an email, not with the policy yet but a thread of emails that indicated no one had seen any of the applications I submitted and other staff were not aware of the event which left me with the thought that I may not have the insurance needed. It did finally come thru but not until almost 5pm the day before the event, which did not leave me much time to review the policy to confirm that it was acceptable. I did receive a phone call after I received the policy from the owner of the agency apologizing. He said that he was not aware of the situation until the end. At this point it was too late for anything else to be done. Unfortunately this very much feels like bait and switch. The communication was poor. The timing was poor. Understanding of the type of policy and pricing was not know with the agency when quoted. Each time the price increased a new reason was given and in the end I still don't have a good feeling as to why, other than the multiple reasons given, nothing solid. Like I said I typically don't write reviews and truly hate to write this one but feel its necessary. I hope that anyone else who has to deal with this agency has a much better experience."

"I have a small construction company. I needed some specific insurance coverages that I didn’t understand. I was grateful that Jeff at Alpha Insurance was there to help me. Jeff has taken the time to explain my coverages and needs in simple terms for me to understand. He was very professional. I definitely recommend Alpha insurance."

"I met Jeff at a Chamber event a little over a year ago. Not only has Jeff saved us money from our previous carrier, but also has been there anytime we've needed assistance or just questions answered. We've enjoyed doing business with Jeff and Alfa Insurance. Highly recommended!"

"I was looking to change auto insurance companies because I felt like I was paying too much. Jeff found us new auto AND home insurance at a cheaper price and with more coverage. We also added an umbrella policy for peace of mind. The entire process of switching insurance companies was quick and easy. Jeff was always available to answer my questions whether it be via text, facebook messenger, or e-mail. He was very friendly and courteous and made sure I understood all of my different coverage options. I have already recommended Jeff to several other friends and family members. Thank You Jeff!"