Hart's Cabinet 1924 Robert C Byrd Drive, Beckley, WV 25801

"Ongoing negative experience that will be either be addressed this week or escalated to the appropriate party. My mother ordered counter tops from Hart's for a kitchen remodel that she has been working on since April. She opted to go here instead of Lowe's even though they were more expensive because she wanted to support small business during the pandemic. She worked with a lady named Lindsey to order the counter tops back at the beginning of June. She was told that it may take a couple of weeks to get them in and installed due to COVID, which my mother understood and was okay with. Well, it has been 2 months since my mother paid for the counter tops in full and she still has no product. She has tried to call and speak with Lindsey multiple times to try and figure out what's going on, but has been passed around or completely ignored every time. No one has managed to return a phone call yet. I understand that the pandemic has brought about many challenges to small businesses, but Hart's has made zero effort to communicate. She has been kept completely out of the loop and the fact that they have been ignoring a paying customer is unacceptable. It feels like they just took her money and are not going to provide product. She has no idea though, since they won't communicate with her. She would just like to have the product that she paid for so she can finally finish the kicthen. She has been avoiding going out due to COVID, but plans to pay them a visit in person since her phone calls and messages have gone unanswered, and if she cannot get the product she WILL be getting a refund - I've advised that she escalate the issue to the appropriate party if she cannot solve the problem from her in person visit. This has been ridiculous. Delays are understandable and any decent person could deal as long as the business communicates what is going on. Hart's has not even made an attempt to do this. 100% a huge headache for her. So much for trying to support small business. I told her to read the Google reviews in the future before using a business, clearly we are not the only ones who have had a problem here."

"They show up on time for the sale. Then they say oh we will be there on such and such day and..... No call no nothing.... Drug it out and oh we are on a bigger job... Too bad we will have to reschedule and oh by the way your cabinets are not finished. You were here and we bought them five months ago after all agreed upon regarding finite changes. Return response.... Well very busy and we are behind. Hopefully be done by Christmas. 10 months later. Cold day before using them again. Should have gone to Home Depot...... Or Lowe's!!!"

"We had a very poor experience. After a genuine start, our business devolved into an endless list of excuses. In the end, several phone calls weren’t returned, which was our que to go away. If they didn’t want or have time for our business, the honorable thing would be to simply say so. Instead, we lost 3 months of planning. There are several high quality and competitively-priced regional options for cabinetry, carpentry and countertops. Perhaps our experience was an isolated series of unfortunate events, but I highly recommend you get a second quote for your expensive project. We were treated discourteously. Hopefully others won’t be."

"Hart’s Cabinet gave me an estimate for building some cabinetry from quarter dawn oak. When they installed it, it was made from quarter sawn oak only on the front. The sides and shelves were made from a cheaper wood, so it doesn’t match my other cabinets it is attached to. They assured us several times that they would redo it and “make it right”. That was over 10 months ago. Hart’s took our money and left us hanging. Do not trust this company."