Quail Run Apartments

"Awful staff, couldn’t be up front about everything they needed knowing we were out of state, strung us along for a week and then tried to say no to our refund, still haven’t received refund. Beautiful apartment but honestly it a huge scam."

"apartments aren’t terrible, but we have never had a friendly interaction with the office staff ever. i can’t find any information to contact a manager, so i guess i’ll warn anyone else thinking about staying here! i just left the office trying to renew my lease (all 4 of our reminder letters said we could stop by the office to do so). i didn’t catch her name, but before i could finish telling her why we were visiting the office we were told it supposed to be emailed to us. that’s fine, but then i explained that none of our letters gave instructions. i thought we were going to accomplish signing the lease in the office since we were told to have a seat at her desk and i mentioned that i would like a paper copy of our lease since i had been asked for one by maintenance when experiencing a lock out. i tried to explain what happened that day and why i was requesting a hard copy and i was repeatedly interrupted and met with a rude demeanor, told “we don’t do that so maintenance wouldn’t have said that, they would’ve told you we don’t do lock outs and hung up”. over and over and over i was interrupted, i don’t think i completed a single sentence the entire time i was in there. i read in the lease that the charge for a lockout was $5, so i was under the impression that the maintenance crew could assist. no where in the lease does it say that they don’t do lockouts. even if that is the case i should not be met with a harsh tone and attitude when im sitting in front of you trying to give another year to live such a poor experience. the gate never works (although it will supposedly soon), anytime i call the office with a question or concern i am met with a cold demeanor for simple things like updating contact information, and when our living room flooded i requested that a mold test be completed since i saw, with my own eyes, mold under our carpet which had to be torn up during the flood fix. mold test was never completed, was told over and over that they would get back to me or maintenance would be sent back but they never came. took care of it myself! at the time of our original move in we also were told that it would be noted in our account that we requested to only have staff enter the apartment when we are home, but pest control came in while i was sleeping one day and i called to ask about it since we had received 0 notice about pest control coming that day. i was yet again interrupted and told that it was in my email to which i explained it was not and they insisted that we were notified. the bug problem is also obnoxious, out of the two times pest control has been here this year they have sprayed once and left us 3 glue traps, that does not stop palmetto bugs from finding their way into the unit more often than not. if it was not past the deadline to give a notice to vacate we would be moving in a HEARTBEAT."

"***GREAT LOCATION FOR MILITARY PERSONEL*** 10-15min from the main gate because of lights and traffic. on busy days (WED/THU) plan 30 min ahead because the gate gets backed up. -very close to the freeway -Walmart, Chikfile, Buffet, Sam's Club, Mexican Food; etc. right down the street. Everything is 5 min away. -If you are religious, they have churches down Forest Drive -Many many many parks for children and libraries 5-10 min away This place served us so well for the 6 months that my family was there. Everyone on staff is so kind. If there are any problems in the apartment that need to have work orders done, they were always quick to come and fix. The landlord was by the most kind, understandable, and patient woman we ever worked with. They make paying rent online so easy. The apartments are not expensive. The apartments are not brand new, but you can tell that they have done a lot of work on them to keep them up to date. They have a 24-hour emergency Point of contact which was great. They also have a 24-hour small gym where I would work out in the mornings. It does not have many machines but just enough of what I needed; treadmills, ellipticals, weights; big enough space with AC and bathrooms. They even have a dog park! They have a beautiful walk along a small pond where you can catch and release fish. These apartments were right across one of the best Mexican food places in town. A tiny little taco shop which I will not advertise for (you can live there and see for yourself). The neighborhood around the apartments were safe especially because Quail Run is a gated community. I would go for runs in the morning all through the housing community behind the apartments. I would recommend this place to any military person that wants to live close to post."

"Fantastic customer service and even better living arrangements. I've been in the Army for 10 years and best place I've lived as the convenience to work, leisure (10 minutes from downtown/5minutes from forest drive) and the leasing agents were fabulous. 5 out of 5 and great for pets."

"Space where the washer machine and dryer was, was molded, had leaks from my second bathroom they kinda fixed. They let anyone on the property , once I stopped a man from trying to abduct a women’s child in the complex (2022). Maitnence will give em props, as far as management they need to do better reaching out by phone calls not a paper on the wall that gets blown away from the weather or they didn’t put enough tape on the letter."