Hilton Garden Inn Columbia/Harbison

"This hotel used a bait and switch. Advertised all sorts of common amenities and had none. Heated indoor pool freezing , fitness center is nothing more than a referral to a local center for an additional fee. Room was tiny, the "kitchen" is only a microwave and mini fridge. Room smelled awful and sparsely decorated much like a Motel 6. Really seemed low rent for high prices. If you can find something else do it. I moved about a block away and they had what they promised. But Hilton has failed miserably with this property. Where others offer complimentary breakfast this place charges up to $15. They also charge extra for anything you use toilet paper, shampoo, soap, water, electricity, using the hallway, pay per flush on the toilet and tv fee. They call the fee "for incidentals". with no notice until you check out then Bam you're out another $25 they charge whether you use their inferior products or not..I'm being factitious too a degree but the greed and lack of transparency this property shows is unusual for the Hilton brand. You can do just as well at a Red Roof or a Super 8. The just don't accept Hilton Honors. I will be contacting corporate and having a long talk about this brand killing location."

"I just had a two day stay at this hotel which is under construction. My stay was less than great. When I checked in there were construction workers drilling and sawing with loud machines in a roped off area adjacent to the checkin counter. I could hardly hear the front desk staff employee. I had to ask her to repeat herself at least 3 times during check in. I was expecting my grandchildren to come to hotel for a visit so I told them to bring their swimsuits. When we got to the pool area, there was a sign on the pool door stating that the heater in the pool was not working but you could still swim. I tested the water and it was way too cold to swim in. I also had been looking forward to doing a workout in the morning only to find out the fitness room was closed. Very disappointed to say the least. To top it off that evening there were very loud voices coming from the hallway. I tried to ignore it at first but the noise increased. I peeked out into the hallway to find a Hispanic man banging on another guest doorway. I politely asked him to keep the noise down. He did not respond. I tried laying back down and the noise continued and got louder.I then had to call the front desk and complain. They said they would send security up. The following day I left for 6 hours only to come back to an unclean room! I had no clean towels and no coffee for morning. I called the front desk and they said they would send some up. A while later a hotel employee did come up with a couple clean towels and some coffee but no creamer. I am very disappointed and would like to make a formal complaint. Also no free WiFi unless you are an “honors” member! I would not recommend! I will be asking for compensation for the inconvenience!"

"This hotel could do with closing for a proper refurb, rather than charging full price while offering half a service to guests. The pool is ice cold (the heater has apparently been broken for a week now) and the gym has been all torn out so is not in use. It's pretty annoying to come to a place expecting certain facilities and finding none of them are usable."

"I was here for a work conference. The location was nice and the food was good. I spent the night because it was 2 days and the room was nice as well. We used the large conference room and it was set up nicely with a wonderful server who made sure we had drinks and whatever else we needed. We had lunch in the restaurant and again had wonderful service."