Palmetto Hot Tubs

"Would be nice to be a bit more understanding about miscommunication. Don't appreciate having my number blocked/ghosted when I need assistance with my CalSpa. Would like to reestablish positive communication with the owner especially since you are the only CalSpa rep in the area. I need help please. I expected more professionalism from someone who has been in the business as long as you have. Please call."

"We are first time spa owners. Know nothing. Craig is a super nice guy as there was a problem with an employee and we had to leave on a Saturday. He came in on a Sunday. We bought the spa and they delivered the following week. The directions on what do do were terrible and we struggled to figure it out. Told to look it up on YouTube. One would think if you spend 13,000 someone would give personal ( in Person) explanations instead of just read the manual. We must have called him 30 times during the day to help and he was great in answering but it was one of the most frustrating experiences we have ever had. DO NOT use this company. The owner is dishonest and lies. Says he told us things he did not and lies about telling things he did not. We attempted to contact him for 5 days with no return call. Says we were never told to use Youtube but that is a lie. We have no drain and per Calspa he was to install it. Very dishonest I say again!! DO NOT use this company. Am filing about this company with BBB."

"Palmetto Hot Tubs have been amazing to deal with. I had been looking for a tub to replace an old one with little success in finding one due to the holiday season and supply shortages. I came across Palmetto and visited the show room in Savannah where I met with a salesperson who was friendly to deal with and low pressure. The tubs are very high quality, much better than the big box stores sell. Two days latter I contacted Palmetto to check available inventory and found they had just the tub I wanted in stock. Craig the owner was great to deal with and not only gave me a fair price but included a free cover, steps and free delivery (there were no hidden charges that I found common practice by the competitors). The tub arrived just a few days later at 8 AM sharp, 30 minutes earlier than scheduled. The crew was very professional, had the tub set in place within minuets of their arrival. Thanks Craig and crew!"

"Got a great deal on a Signature Hot Tub. Got it delivered to HH Island. Spent an hour sitting in fully operational and warm hot tubs in the Savannah showroom. Only way to truly decide. Craig was terrific."

"Excellent products and professional operation. I have owned 3 other hot tubs at other homes, so we are experienced buyers.Purchased a Signature model at a very fair price and had it delivered to Bluffton. Best delivery service I have ever seen. The new tub works VERY WELL. Highly recommend this company."