Starbucks

"Put my order in twenty minutes ago. (There were only two people in line) came back TWENTY minutes later and my drink was still not made, they were making people in the current lines drinks. I know my order when through at the time I put it in bc to make sure I asked a worker and she said “let me check” saw my cup with my order sticker on it, held it up and said “yes it’s right here next to be made”. This was definitely a “McDonalds” like staff. One was on her cell phone behind the counter talking on it. Like what is this? There’s a better Starbucks down the road less than a mile, I highly recommend that location over this one. It just sucks bc when you’re grocery shopping the Kroger one is convenient. MAKE THE DRINKS IN THE ORDER YOURE SUPPOSED TO"

"Honestly, I did a mobile order, then had to also place an order in person due to my coworker wanting starbucks while I was already there, and I overheard one of the barista girls talking about my mobile order drink. "Look at this. 12 scoops of such and such. They are insane." I wouldn't have guessed it was my drink until she told them the name for the order. I'm sorry that I add that much, but it's my drink and that's how I like it. Also, I work in food service, i know it gets insane, however, if you are going to talk about a customer or their order, at least wait until no one is around, because you do not know who they might be until they tell you you're picking up the order they were complaining about. Not to mention, she made the wrong drink and had to redo it. Starbucks should train their employees better."

"I’m a regular here. I usually love coming here and they even know my order! but the new girls who have been hired aren’t very friendly, the young brown skin girl with curly hair and glasses and the girl she was training yesterday. They chatted with each other and laughed the whole entire time and I waited 5-10 minutes and they never even said “one moment” to me they caused me and two other people in the line to just walk away because we were being ignored. They need training on customer service."

"I had a wonderful and very sweet barista named Jessica, who was so attentive as well very genuine in helping with my order. She went above and beyond the call of duty in using her app when I did not have my app set up yet since I declined not to inconvenience the customers behind in order to set it up. But she was so caring that she wanted me to be able get the 50 percent on my Caramel Ribbon Crunch coffee for the last day sale, that she took the time whip up her app in the matter of mere seconds and scanned it on scanner. And I really appreciate her for doing that, even though she was not obligated to do so, but she did it for me anyways. The other pivotal thing was that she created the environment with her cheerful and lovely personality, in enabling each customer to feel like home and welcomed there. I will say that she is destined for greatness with a personality like that. She was amazing, and she deserves to be in commercials. Even more so, Employee of the Month."

"They always make my drink perfect! I love the older black lady who works. She’s amazing"