An Initial Impression 1035 Johnnie Dodds Boulevard An Initial Impression, Mount Pleasant, SC 29464

"Wonderful experience! Extremely quick, and both ladies I spoke to were extremely sweet and helpful."

"After being a consistent customer for over 6 years, I Will not be back. I have three daughters and had 10 items in there recently. The Owner messed up on one of my daughters pieces of clothing twice and second time I said something, she tried to blame it on me even though I had texted her a picture of the exact monogram I wanted and she even responded to me. Anyway, I believe customer service should be a priority and if you make a mistake, you recognize it and try to make it right. This is not at all how this was handled and it’s very disappointing. Hopefully a lesson was learned and this will not happen again to future customers."

"Recently relocated to Mt. Pleasant and needed to get some Christmas stockings embroidered, was recommended by a few of my fellow neighbors. I don't typically write reviews, but I am sincerely offput and taken back by my overall unpleasant experience. When I placed an order to have 4 stockings embroidered I was only instructed to pick out a font. Size was NEVER discussed, and I even had a conversation that I wanted the names to appear large enough to be seen from across the room. Unfortuantely, when I went to pick up the stockings I was dissatified with the overall size of the names embroidered. The names on the stockings were approximately 1 inch in size. I expressed my concern that the names were smaller than I anticipated (to the owner I believe) and she immediately became defensive. I asked to see other stockings for reference and when presented with a stocking that was printed with a larger embroidered name, I was told that the names on my stockings were too long and could not be written larger. Keep in mind...one name was Jessica, not a very large name at all. The employee (possible owner) could tell that I was not satsified with the overall look of the embroidered names, but instead of being attentive and compassionate, her demeanor immediately became unprofessional as I questioned if the names could have been embroidered larger. She stated that she has been doing this work for 15 years and that is just "how the machine works" and if she would need to redo them they would only be a tad larger and would potentially ruin the stockings. At this point, I was disappointed and figured I would just deal with the stockings as is and take the $50 loss instead of having my stockings potentially ruined by an employee that had zero regard for my overall concern. I will most definitely not be returning and caution you to ensure the font and SIZE of the embroidery being done on your item before placing your order, as they do not offer assistance to help ensure that their customers are overal satisfied with their work."

"Family owned and lots of options. We purchased embroidered scrubs online with logos and they were done well, but when we decided to take our business local-wow! They stepped the design and quality up a notch. Not to mention that Peggy is the sweetest and so helpful."

"Embroidered a logo on some beach towels for a hostess/host gift. They did a wonderful job and the towels came out really well even given the difficulty (variety and gradation of colors) of the logo! The hostess and host loved the gift and the towels were quickly designated as the "special" towels! Mitch at An Initial Impression was very responsive and communicative throughout the process. He discussed other options for what I wanted, even beyond embroidery, too. Costs were explained well and I was given reasonable expectations for timing-which they then exceeded! Definitely can, and do, recommend An Initial Impression for your embroidery/personalization needs."