Quality Inn Summerville-Charleston

"The room I booked was awesome the front desk associate was amazing however I did have a jacuzzi tub and in the middle of the night the vents in the ceiling began dripping water and by morning my entire floor was soaking wet in front of the door so that was an issue."

"Beware, Bedbugs and filth! We stayed at this hotel on January 4th 2024 for one night only. We booked this online as it had good reviews, we live hours away from this area. I cannot see how anyone could rate this hotel anything other than HORRIBLE! Upon arriving in the room, we found it appearing mostly clean, however a bit dingy. The bathroom mirror was loose, neither of the stoppers in either sink function, and the bathroom sink had a clog. That was what was apparent immediately, however the horrors that followed were much worse. We went to bed, my wife and I on one bed, and our special needs (Autism) son on the other bed. The next morning, we checked out then a couple hours later noticed red dots on our son’s neck, upon further investigation, he had them all over his entire body. These were bites from bed bugs. Evidently the mattress has not been changed like they are supposed to and was completely infested. Our son cannot communicate with us to tell us, we had to find this out on our own. We called the hotel, and they were aggressive and extremely rude, using profanity, and not taking any responsibility for the condition of their hotel. We stated that the hotel was ghetto, they responded with “well you stayed here, what does that say about you? This was one of the worst experiences we have ever encountered, and the way they responded to our complaints was extremely unprofessional and completely ridiculous. Do not stay at this hotel, ignore any good reviews, pay a little more for a better more reputable place. Avoid this hotel like the plague, as you may very well catch it there…"

"Overall, our stay went well and we didn't have any issues. However, there is not an elevator and the stairs are fairly steep. There was some mold on the ceiling in the bathroom. But, it wasn't enough to make us terribly uncomfortable. Our service was good and the employees were plenty nice."

"1st floor room had holes in the window seal for bugs to come visit you, so yay visitors. Upon checking in, there was no one to help us for quite sometime no matter what kind of noise we made up front. (Safety issue?). Then, Someone did arrive finally, I was treated terribly and she couldn’t stop complaining about her job, complained about having to check me in and then gave me a bad set of keys and disappeared again leaving me not able to get in the room I paid for. Finally when I tracked her down, she complained again. Fantastic employees you have there. Worst choice hotel I’ve ever been to. We left before the end of the stay. I’d rather be out of money than disrespected and then being sent to stay with bugs."

"Hotels in Charleston as a rule can be hit and miss. This one is a clean, quiet place to rest. The breakfast however could use some improvement. And there is no elevator. Extremely convenient having Walmart across the street and the waffle house next door. I definitely will be back."