Augusta University Care Center Evans

"I stopped in there today around 1:15 because I broke my wrist and wanted to have it checked. The two front desk girls were on their phones, one curled up in her chair (girlA) and the other (girl B) sprawled out in hers. I, unprompted, told them what my issue was and asked them if they did X-rays there. Girl A hesitated and then said she thought so and Girl B said they can’t because she thinks the X-ray person is gone. Girl B asked Girl A “is she still painting the parking lot?” And girl B said “I dunno”. So I told them she was because I saw a girl in the parking lot painting the lines with spray paint. They both said that was her and sat there looking at their phones for a second, said there was another X-ray tech potentially..but clearly they couldn’t be bothered to confirm..because they didnt. Girl A gave me directions instead on how to get to their Belair location. (I did NOT go to their other location. I instead when to Piedmont Prompt Care where I was seen quickly and without hesitation) Anyways.. I said okay thanks and walked out and they very politely said for me to have a good day. One star for service..five stars for the parking lot ❤️"

"If I could leave ZERO stars I would. My husband and I just left there today (aug 24 at 3:50 pm). He needed to be seen because his arm was in pain. He couldn’t even get seen due to the laziness of the front desk receptionist. She refused to give us any information so we can get an approval from our insurance to be seen there. She had a bad attitude the whole time ! We wasted one hour just waiting because she didn’t wanna help him (probably because they close at 4:30 and wanted to make sure she got out on time). Anyways, she needs to be fired and replaced by someone that actually cares about customer service or maybe she needs some training on how to be an actual decent human being."

"Have been here twice. Once for my daughter, and once myself. Both times wait time has been very short, and have been very pleased with the service provided."

"Horrible customer service. Lazy front desk staff and they sent labs to the hospital as opposed to the designated labs on my insurance card - which I reminded the nurse about. They sent a bill because it’s not covered - due to their own ignorance. Will never return for services."