Banfield Pet Hospital

"AVOID at ALL Cost!!!!! Probably the worst experience ever. I have a prescription for my cats food and I've used it all over the country. This is the only place where I've been denied buying my cat his prescription food. I have a Banfield prescription card yet this location will rudely tell you that they don't care about prescriptions and you have to pay to see their vet and get a new prescription if you want to buy food at their location. Also they don't know when they can get you in and you have to bring your pet for a food prescription even if you have a valid one. For one...I have a valid prescription so they are obviously money hungry. Two, I have a spicy cat who hates the vet and needs to be drugged...drugging a cat with asthma and lugging him around for no reason is not my favorite thing to do. Three... These people have no idea what customer service is and are terrible employees for the company The ridiculously rude staff then told me to drive to Savannah if I didn't want to abide by their rules. They said it was my only option. Luckily it was not true and a vet right down the street had the same food. I was in and out in 5 mins at the local vets office."

"Did not care for the service. Would NOT recommend. I brought our cat in for care after noticing obvious signs of sickness. I clearly explained my inability to pay a large sum beyond my budget. When the "doctor" called me back to explain the variety of "tests" needed to determine a diagnosis. I was very vocal and direct about not approving any tests beyond what was agreed and within my budget. After a while the "doctor" called me back to inform me that she intentionally opted for the testing she deemed appropriate, after I clearly explained I did NOT want the testing done. Her justification to this was that the price in testing was similar. They did not help me in any way they were rude and even laughed in my face when I arrived to collect my cat. making it seem like I was not at all clear with them. Furthermore exclaiming that she was a "doctor" and she knew better than me in every aspect of the situation. Needless to say I had to shell out several hundred dollars for the return of our cat with absolutely zero treatment. That would cost even more.... Disgraceful"

"We brought on emergency our cat Kenai in for what appeared to be an eye injury. The staff and Dr. Larson were able to help Kenai. Kenai's diagnosis was conjunctivitis and not an eye injury. We appreciate and highly recommend this Banfield Pet Hospital location !!!!"

"Not very good at all. Waited 21/2 hours after 3 phone calls. Ended up going to pick it up my self. They had 1 or 2 drivers. Pizza was sitting on the shelf that long. They handed it to me like no.remake it. Never again."